Senior Financial Navigating Specialist

Ensemble Health Partners

. Provide personalized financial guidance to patients throughout their healthcare financial journey .

Posted 11/5/2026full-timeUnited StatesSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in financial counseling, billing, and customer service while effectively communicating and collaborating with healthcare teams to enhance patient financial experiences. Proficient in analyzing trends and implementing process improvements to optimize revenue cycle operations.

Highest-signal resume keywords

Financial CounselingRevenue Cycle ManagementCustomer ServiceCRCR CertificationTrend Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BillingBenefits ReviewPayment ArrangementsOperational ReportingProblem ResolutionAccount DocumentationFinancial Process ImprovementPatient RoundingRevenue Cycle TroubleshootingData Analysis

Soft Skills

CommunicationCollaborationInquisitivenessOpenness to InnovationCustomer Engagement

Certifications & Qualifications

CRCR

Industry Keywords

Healthcare Financial GuidancePatient ExperiencePublic Benefits EligibilityHospital ExperienceFinancial Barriers

About the role

Key responsibilities & impact

Provide personalized financial guidance to patients throughout their healthcare financial journey
Review benefits and estimate out-of-pocket costs
Facilitate payment arrangements and collect payments at point of service
Address billing and coverage inquiries and maintain accurate account documentation
Provide education and problem resolution to enhance patient experience and financial performance
Monitor trends and prepare operational reports
Support process improvement initiatives to reduce financial barriers and improve satisfaction
Apply subject matter knowledge in financial counseling, public benefits eligibility, billing, and customer service
Triage patient questions and ensure resolution
Perform regular patient rounding in the registration lobby
Provide face-to-face connection, real-time feedback, and issue resolution throughout patients' care journeys
Identify financial process gaps
Communicate and collaborate with client patient care advocates, case management, social workers, customer service, physician liaisons, and other personnel
Produce monthly operating reports for executive review
Conduct trend analysis of issues, actions taken, and project proposals
Answer inbound phone calls during peak call hours
Research and respond to account inquiries in a timely manner
Troubleshoot and resolve revenue cycle issues
Work with leadership to implement workflow changes
Communicate patterns and trends with other departments
Work closely with customer service to standardize training, education, technology, and processes
Perform other duties as assigned

Requirements

What you’ll need

High School diploma/GED required
CRCR required within 6 months of hire
3-5 years' experience in multiple areas of the revenue cycle is preferred, including financial counseling, customer service, or other applicable roles
Prior customer service and/or hospital experience is a plus
Must be inquisitive and demonstrate openness to innovation including AI
Must be able to work on-site at Adena - Fayette Medical Center, Washington Court House, OH
Must reside and be authorized to work within the United States

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
Career Advancement
Professional development
Quarterly and annual incentive programs for employees
Reasonable accommodations for qualified individuals with disabilities