Senior Financial Navigating Specialist

Ensemble Health Partners

. Guide patients throughout their financial journey from admission through post-discharge .

Posted 9/21/2026full-timeNorton • Virginia • United StatesSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in guiding patients through their financial journey, including financial counseling, Medicaid eligibility, and revenue cycle processes. Strong problem-solving and critical thinking skills are essential for addressing patient inquiries and improving financial performance.

Highest-signal resume keywords

Revenue Cycle KnowledgeFinancial CounselingMedicaid Eligibility ScreeningCritical ThinkingCustomer Service

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Liability CalculationPayment Arrangement FacilitationOperational ReportingProcess ImprovementBilling Inquiry Resolution

Soft Skills

Inquisitive NatureProblem-SolvingCollaborationCommunication

Industry Keywords

Patient AccessFinancial AssistancePublic Benefits AdvocacyKPI ManagementPoint-of-Service Payments

About the role

Key responsibilities & impact

Guide patients throughout their financial journey from admission through post-discharge
Review benefits and estimate out-of-pocket costs
Facilitate payment arrangements and ensure compliance with organizational and regulatory requirements
Screen for Medicaid and financial assistance eligibility
Calculate patient liability estimates and collect point-of-service payments
Address billing and coverage inquiries and maintain accurate account documentation
Provide education and problem resolution to improve patient experience and financial performance
Monitor trends, prepare operational reports, and support process improvement initiatives
Meet productivity and department KPIs
Triage patient financial questions and ensure resolution while patients are in-house
Connect face-to-face with patients throughout their care journey
Escalate identified financial process gaps
Communicate and collaborate with case management, social workers, physician liaisons, and other personnel
Perform other duties as assigned

Requirements

What you’ll need

3 to 5 years of experience
Bachelor’s degree or equivalent experience
Experience in multiple areas of the revenue cycle is preferred, including financial counseling, customer service, public benefits/Medicaid advocacy or eligibility, state case/eligibility specialist, or other applicable roles
Prior Patient Access or physician-based experience is a plus
Must be inquisitive and open to innovation, including AI
Critical thinking and problem-solving skills
Knowledge of all Revenue Cycle areas and processes
Knowledge of client-specific payment models
Must reside and be authorized to work within the United States

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional certification relevant to the associate’s field
Quarterly and annual incentive programs
Career Advancement
Work-Life Flexibility
Professional development opportunities