Senior Financial Navigating Specialist

Ensemble Health Partners

. Guide patients through their financial journey from admission through post-discharge .

Posted 10/28/2026full-timeJacksonville • Texas • United StatesSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in financial counseling and revenue cycle processes, with a strong focus on patient advocacy and compliance. Proven ability to enhance patient experience through effective communication and problem-solving skills.

Highest-signal resume keywords

Financial CounselingRevenue Cycle KnowledgePatient AdvocacyCritical ThinkingProblem-Solving

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Patient Liability EstimatesPayment ArrangementsBenefits ReviewOperational ReportingCompliance KnowledgeMedicaid Eligibility ScreeningAccount DocumentationProcess ImprovementKPI AchievementFinancial Performance Enhancement

Soft Skills

Inquisitive NatureCollaborationCommunicationCustomer ServiceInnovation Openness

Industry Keywords

Revenue CyclePatient AccessFinancial BarriersPublic Benefits AdvocacyHealthcare CompliancePatient SatisfactionCase ManagementPhysician LiaisonEligibility SpecialistOperational Trends

About the role

Key responsibilities & impact

Guide patients through their financial journey from admission through post-discharge
Review benefits and estimate out-of-pocket costs
Facilitate payment arrangements and ensure compliance with organizational and regulatory requirements
Screen patients for Medicaid and/or financial assistance eligibility
Calculate patient liability estimates and collect payments at point of service
Address billing and coverage inquiries and maintain accurate account documentation
Provide education and resolve problems to enhance patient experience and financial performance
Monitor trends, prepare operational reports, and support process improvement initiatives
Reduce financial barriers and improve patient satisfaction
Meet productivity and department KPIs
Triage patient financial questions and ensure resolution while patients are in-house
Connect face-to-face with patients throughout their care journey
Escalate identified financial process gaps
Communicate and collaborate with case management, social workers, physician liaisons, and other personnel
Perform other duties as assigned

Requirements

What you’ll need

3 to 5 years of experience
Bachelor’s degree or equivalent experience
Experience in multiple areas of the revenue cycle is preferred, including financial counseling, customer service, public benefits/Medicaid advocacy or eligibility, state case/eligibility specialist, or applicable roles
Prior Patient Access or physician-based experience is a plus
Must be inquisitive and open to innovation, including AI
Must demonstrate critical thinking and problem-solving
Knowledge of all Revenue Cycle areas and processes
Knowledge of client-specific payment models
Must reside in and be authorized to work within the United States
Must be able to work on-site at Ardent - UT Health Jacksonville, Jacksonville, TX

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits, including healthcare, time off, retirement, and well-being programs
Career Advancement
Professional development opportunities
Professional certification relevant to the associate’s field
Quarterly and annual incentive programs