Senior Financial Navigating Specialist

Ensemble Health Partners

. Provide personalized guidance to patients throughout their financial journey from admission through post-discharge .

Posted 10/21/2026full-timeNorton • Virginia • United StatesSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient financial counseling, revenue cycle processes, and compliance with regulatory requirements while providing exceptional patient support and education. Strong ability to analyze financial data, resolve inquiries, and collaborate effectively with healthcare teams.

Highest-signal resume keywords

Patient Financial CounselingRevenue Cycle KnowledgeCritical ThinkingProblem SolvingCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial CounselingMedicaid AdvocacyPatient Liability EstimationBilling Inquiry ResolutionOperational ReportingProcess ImprovementCompliance KnowledgePayment Arrangement FacilitationAccount DocumentationKPI Achievement

Soft Skills

InquisitiveInnovativeCollaborativeEffective CommunicationCustomer Experience Enhancement

Industry Keywords

Revenue CyclePatient AccessFinancial Assistance EligibilityPublic BenefitsHealthcare Compliance

About the role

Key responsibilities & impact

Provide personalized guidance to patients throughout their financial journey from admission through post-discharge
Review benefits, estimate out-of-pocket costs, facilitate payment arrangements, and ensure compliance with organizational and regulatory requirements
Screen patients for Medicaid and/or financial assistance eligibility
Calculate patient liability estimates and collect point-of-service payments
Address billing and coverage inquiries and maintain accurate account documentation
Provide education and problem resolution to enhance patient experience and financial performance
Monitor trends, prepare operational reports, and support process improvement initiatives
Meet productivity and department KPIs
Maintain knowledge of client-specific payment models
Triage patient financial questions and ensure resolution while in-house
Connect face-to-face with patients throughout their care journey
Escalate identified financial process gaps
Communicate and collaborate with case management, social workers, physician liaisons, and other personnel
Perform other duties as assigned

Requirements

What you’ll need

3 to 5 years of job experience
Bachelor's degree or equivalent experience
Experience in multiple areas of the revenue cycle preferred, including financial counseling, customer service, public benefits/Medicaid advocacy or eligibility, state case/eligibility specialist, or other applicable roles
Prior Patient Access or Physician-based experience is a plus
Must be inquisitive and open to innovation, including AI
Must demonstrate critical thinking, problem solving, and knowledge of Revenue Cycle areas and processes
Must reside and be authorized to work within the United States
Ability to work on-site at Ballad - Norton Community Hospital, Norton, VA

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility
Recognition programs