Senior Patient Access Specialist

Ensemble Health Partners

. Perform admitting duties for patients receiving services .

Posted 11/4/2026full-timePetersburg • Virginia • United StatesSenior💰 $19 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient admission processes, insurance verification, and revenue cycle management while providing exceptional customer service. Capable of developing training materials and conducting audits to ensure compliance with organizational policies and regulatory requirements.

Highest-signal resume keywords

Revenue Cycle ManagementPatient Insurance ProcessesMedical TerminologyOn-Call ResponsibilitiesCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient AdmissionInsurance VerificationCPT CodesBenefit Data EntryAccount AuditsCompliance ChecksPoint-of-Service CollectionsStatistical ReportingOverlay Tool UsageAdvanced Beneficiary Notice Software

Soft Skills

InquisitiveOpenness to Innovation

Tools & Technologies

Quality Auditing SystemsReporting SystemsTelephone Switchboard

Industry Keywords

Medical NecessityPatient AccessHealth Insurance RequirementsAuthorization ProcessesDenials Management

About the role

Key responsibilities & impact

Perform admitting duties for patients receiving services
Assign accurate MRNs and complete medical necessity or compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders using an overlay tool
Operate the telephone switchboard
Use quality auditing and reporting systems to correct accounts
Develop training materials and programs for new hires
Provide continuing education to revenue cycle associates
Develop staff schedules within the patient access department
Provide after-hours support and guidance through on-call responsibilities
Cover staffing issues during unscheduled times
Collect point-of-service payments in emergency, outpatient, and inpatient settings
Conduct account audits and provide statistical data to Patient Access Leadership
Explain consent, Medicare, observation, and other patient forms; obtain signatures and witness names
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Pre-register patient accounts and make inbound and outbound calls to obtain patient information
Screen medical necessity using Advanced Beneficiary Notice software and distribute required forms
Provide excellent customer service while meeting organizational policies and regulatory requirements

Requirements

What you’ll need

1 to 3 years of experience in a similar role
Associate degree or equivalent experience
Must reside and be authorized to work within the United States
Understanding of revenue cycle including admission, billing, payments, and denials
Comprehensive knowledge of patient insurance processes for obtaining authorizations and benefits verification
Knowledge of health insurance requirements
Knowledge of medical terminology or CPT or procedure codes
Must be able to work on-site at Bon Secours - Southside Freestanding ED in Petersburg, VA
Must be inquisitive and demonstrate openness to innovation, including AI
Ability to perform on-call responsibilities and work unscheduled times when needed

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Professional certification relevant to the associate’s field
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility
Recognition programs