Senior Patient Access Specialist

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 11/10/2026full-timeCincinnati • Ohio • United StatesSenior💰 $19 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient access operations, including medical record management, insurance verification, and revenue cycle processes. Proficient in utilizing auditing systems and providing exceptional customer service while ensuring compliance with healthcare regulations.

Highest-signal resume keywords

Certified Healthcare Access Associate (CHAA)Certified Revenue Cycle Representative (CRCR)Patient Access ExperienceRevenue Cycle KnowledgeMedical Terminology Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Record ManagementInsurance VerificationPatient Admission ProcessesBilling ProcessesPoint-of-Service CollectionsQuality AuditingCPT/Procedure CodesDemographic Data CollectionCompliance ChecksABN Software Usage

Soft Skills

Excellent Customer ServiceCommunication SkillsAttention to DetailOpenness to Innovation

Tools & Technologies

Overlay ToolQuality Auditing SystemsTelephone Switchboard

Certifications & Qualifications

Certified Healthcare Access Associate (CHAA)Certified Revenue Cycle Representative (CRCR)

Industry Keywords

Healthcare AdministrationRevenue CyclePatient AccessInsurance ProcessesMedical Necessity

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate medical record numbers (MRNs)
Complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Use an overlay tool and provide excellent customer service
Operate the telephone switchboard for incoming, outgoing, and inter-office calls
Meet assigned point-of-service goals
Use quality auditing and reporting systems to correct accounts
Conduct account audits and ensure forms are completed accurately and timely
Provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and other patient information
Collect point-of-service payments and past-due balances, including payment-plan options
Explain consent and patient education forms, obtain signatures, and witness names
Review insurance eligibility responses and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing processes
Screen medical necessity using ABN software and distribute/document ABNs and other designated forms

Requirements

What you’ll need

Certified Healthcare Access Associate (CHAA) and/or Certified Revenue Cycle Representative (CRCR), company paid
2 Year/Associates Degree preferred
Preferred major in healthcare administration, business administration, or related field
2–3 years of experience in patient access or a leadership role
Understanding of revenue cycle including admission, billing, payments, and denials
Comprehensive knowledge of patient insurance processes for obtaining authorizations and benefits verification
Knowledge of health insurance requirements
Knowledge of medical terminology or CPT/procedure codes
Openness to innovation, including AI
Must reside in and be authorized to work within the United States

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional certification relevant to the associate’s field
Quarterly and annual incentive programs
Career advancement opportunities
Professional development investment
Work-life flexibility