Senior Patient Access Specialist – 2nd Shift

Ensemble Health Partners

. Perform admitting duties for all patients admitted for hospital services .

Posted 11/10/2026full-timeCincinnati • Ohio • United StatesSenior💰 $19 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient access operations, including insurance verification, revenue cycle management, and compliance checks. Proficient in providing compassionate customer service while managing patient admissions and financial collections.

Highest-signal resume keywords

Certified Healthcare Access Associate (CHAA)Certified Revenue Cycle Representative (CRCR)Patient Access ExperienceRevenue Cycle UnderstandingMedical Terminology Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient AdmissionsInsurance VerificationBilling ProcessesCPT CodesDemographic Data CollectionQuality AuditsPoint-of-Service CollectionsMedical Necessity ScreeningBenefit Data EntryPayment Plan Options

Soft Skills

Compassionate Customer ServiceCommunication SkillsAttention to DetailOpenness to Innovation

Tools & Technologies

ABN SoftwareTelephone Switchboard

Certifications & Qualifications

Certified Healthcare Access Associate (CHAA)Certified Revenue Cycle Representative (CRCR)

Industry Keywords

Healthcare AdministrationRevenue CyclePatient AccessInsurance RequirementsAuthorizationsBenefits VerificationMedical Necessity

About the role

Key responsibilities & impact

Perform admitting duties for all patients admitted for hospital services
Assign accurate MRNs and complete medical necessity/compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders
Operate telephone switchboard and relay incoming, outgoing, and inter-office calls
Provide compassionate customer service and meet point-of-service goals
Conduct quality audits of accounts and ensure corrections and accurate, timely forms
Provide statistical data to Patient Access leadership
Pre-register patient accounts before visits
Make inbound and outbound calls to obtain demographic, insurance, and patient financial liability information
Collect point-of-service collections and past-due balances, including payment plan options
Explain consent and patient education forms, obtain signatures, and witness names
Review insurance eligibility responses, select insurance plan codes, and enter benefit data to support collections and billing
Screen medical necessity using ABN software and distribute/document required forms

Requirements

What you’ll need

Certified Healthcare Access Associate (CHAA) and/or Certified Revenue Cycle Representative (CRCR) (Company Paid)
2 Year/Associates Degree preferred
Preferred specialty/major in Healthcare administration, business administration, or related field
2-3 years of experience in patient access or leadership role
Understanding of revenue cycle including admission, billing, payments and denials
Comprehensive knowledge of patient insurance process for obtaining authorizations and benefits verification
Knowledge of health insurance requirements
Knowledge of medical terminology or CPT or procedure codes
Openness to innovation, including AI
Must reside in and be authorized to work within the United States

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive Benefits including healthcare, time off, retirement, and well-being programs
Career Advancement
Professional development and field-relevant certification
Quarterly and annual incentive programs
Work-Life Flexibility