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Senior Patient Access Specialist
Ensemble Health Partners. Perform admitting duties for all patients receiving services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient access operations, including revenue cycle management, insurance verification, and compliance checks. Proficient in developing training materials and providing education to staff while ensuring high-quality customer service.
Highest-signal resume keywords
Revenue Cycle ManagementPatient Insurance ProcessesMedical TerminologyQuality AuditingTraining Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Patient RegistrationInsurance VerificationCPT CodesABN SoftwareAccount AuditsMedical Necessity ChecksPayment ProcessingStatistical ReportingCompliance ChecksDemographic Data Entry
Soft Skills
Customer ServiceCommunicationTeam CollaborationAdaptabilityProblem Solving
Tools & Technologies
Overlay ToolQuality Auditing SystemsTelephone Switchboard
Industry Keywords
Health Insurance RequirementsPatient AccessAdmissionsBillingDenials
About the role
Key responsibilities & impact- Perform admitting duties for all patients receiving services
- Assign accurate MRNs and complete medical necessity or compliance checks
- Provide patient instructions and collect insurance information
- Receive and process physician orders using an overlay tool
- Provide customer service and serve as the department SMART
- Operate the telephone switchboard
- Use quality auditing and reporting systems to correct accounts
- Develop training materials and programs for new hires
- Provide continuing education to revenue cycle associates
- Develop staff schedules within the patient access department
- Provide on-call, after-hours support and guidance
- Work unscheduled times to cover staffing issues when needed
- Collect point-of-service payments and offer payment plan options
- Conduct account audits and provide statistical data to Patient Access Leadership
- Explain consent and patient education forms and obtain signatures
- Review insurance eligibility and enter benefit data to support collections and billing
- Pre-register patient accounts and obtain demographic and insurance information
- Screen medical necessity using ABN software and distribute required forms
Requirements
What you’ll need- 1 to 3 years of job experience
- Associate degree or equivalent experience
- Understanding of revenue cycle, including admission, billing, payments, and denials
- Comprehensive knowledge of patient insurance processes for obtaining authorizations and benefits verification
- Knowledge of health insurance requirements
- Knowledge of medical terminology or CPT or procedure codes
- Openness to innovation, including AI
- Must reside and be authorized to work within the United States
Benefits
Comp & perks- Bonus incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
- Professional development opportunities
- Quarterly and annual incentive programs
- Career advancement opportunities
- Work-life flexibility
- Reasonable accommodations for qualified individuals with disabilities