Senior Patient Access Specialist

Ensemble Health Partners

. Perform admitting duties for patients receiving services .

Posted 10/23/2026full-timeRichmond • Virginia • United StatesSenior💰 $19 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in patient access operations, including revenue cycle management, insurance verification, and compliance checks. Proficient in developing training materials and providing education to staff while ensuring excellent customer service.

Highest-signal resume keywords

Revenue Cycle ManagementPatient Insurance ProcessesMedical TerminologyTraining DevelopmentCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medical Necessity ChecksCPT CodesInsurance VerificationPoint-of-Service CollectionsAccount AuditsData EntryABN SoftwareStatistical ReportingPatient RegistrationBilling Processes

Soft Skills

InquisitiveOpen to InnovationExcellent CommunicationTeam CollaborationAdaptability

Tools & Technologies

Overlay ToolQuality Auditing SystemsTelephone Switchboard

Industry Keywords

Patient AccessHealth Insurance RequirementsAuthorizationsBenefits VerificationCompliance

About the role

Key responsibilities & impact

Perform admitting duties for patients receiving services
Assign accurate MRNs and complete medical necessity and compliance checks
Provide patient instructions and collect insurance information
Receive and process physician orders using an overlay tool
Provide excellent customer service and serve as the department SMART
Operate the telephone switchboard
Use quality auditing and reporting systems to ensure accounts are corrected
Develop training materials and programs for new hires
Provide continuing education to revenue cycle associates
Develop staff schedules within the patient access department
Provide on-call and after-hours department support
Work unscheduled times to cover staffing issues when needed
Collect point-of-service payments in emergency, outpatient, and inpatient settings
Conduct account audits and provide statistical data to Patient Access Leadership
Explain consent and patient education forms and obtain required signatures
Review insurance eligibility and select applicable insurance plan codes
Enter benefit data to support point-of-service collections and billing
Pre-register patient accounts and obtain demographic and insurance information
Screen medical necessity using ABN software and distribute required forms

Requirements

What you’ll need

1 to 3 years of experience in a similar role
Associate degree or equivalent experience
Must be inquisitive and open to innovation, including AI
Understanding of revenue cycle, including admission, billing, payments, and denials
Comprehensive knowledge of patient insurance processes for obtaining authorizations and benefits verification
Knowledge of health insurance requirements
Knowledge of medical terminology or CPT or procedure codes
Must reside and be authorized to work within the United States

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development opportunities
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility
Reasonable accommodations for qualified individuals with disabilities