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Senior Patient Access Specialist
Ensemble Health Partners. Perform admitting duties for all patients receiving services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in patient admission processes, insurance verification, and revenue cycle management, while providing exceptional customer service and training for staff development.
Highest-signal resume keywords
Patient Admission ProcessesInsurance VerificationRevenue Cycle ManagementMedical TerminologyTraining Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medical Necessity ChecksCPT CodesABN SoftwarePoint-of-Service PaymentsAccount AuditsStatistical Data ReportingInsurance Plan CodesBenefit Data EntryPatient EducationCompliance Checks
Soft Skills
Customer ServiceOpenness to InnovationCommunicationTeam CollaborationProblem Solving
Tools & Technologies
Overlay ToolQuality Auditing SystemsReporting SystemsTelephone Switchboard
Industry Keywords
Patient AccessHealth Insurance ProcessesRevenue CycleAuthorizationsBenefits Verification
About the role
Key responsibilities & impact- Perform admitting duties for all patients receiving services
- Assign accurate MRNs and complete medical necessity or compliance checks
- Provide patient instructions and collect insurance information
- Receive and process physician orders using an overlay tool
- Provide customer service and operate the telephone switchboard
- Utilize quality auditing and reporting systems to ensure accounts are corrected
- Develop training materials and programs for new hires and provide continuing education
- Develop staff schedules within the patient access department
- Provide on-call, after-hours support and guidance, including covering unscheduled staffing needs
- Collect point-of-service payments in emergency, outpatient, and inpatient settings
- Conduct account audits and provide statistical data to Patient Access Leadership
- Explain consent and patient education forms, obtain signatures, and distribute required documents
- Review insurance eligibility, select insurance plan codes, and enter benefit data
- Pre-register patient accounts and make inbound and outbound calls to obtain patient information
- Screen medical necessity using ABN software and distribute and document designated forms
Requirements
What you’ll need- 1 to 3 years of experience in a similar role
- Associate degree or equivalent experience
- Must reside and be authorized to work within the United States
- Understanding of revenue cycle including admission, billing, payments, and denials
- Comprehensive knowledge of patient insurance processes for obtaining authorizations and benefits verification
- Knowledge of health insurance requirements
- Knowledge of medical terminology or CPT or procedure codes
- Must be able to work on-site at Bon Secours - St Mary's Hospital in Richmond, VA
- Must demonstrate openness to innovation, including AI
Benefits
Comp & perks- Bonus Incentives
- Paid Certifications
- Tuition Reimbursement
- Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
- Professional certification relevant to the field
- Quarterly and annual incentive programs
- Career advancement
- Professional development opportunities
- Work-life flexibility