Senior Public Benefit Specialist

Ensemble Health Partners

. Interview uninsured and under-insured patients to determine eligibility for state Medicaid benefits or local financial assistance programs .

Posted 10/27/2026full-timeGreen Bay • Wisconsin • United StatesSenior💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient eligibility determination for Medicaid benefits and financial assistance programs, with a strong understanding of revenue cycle processes, insurance verification, and medical terminology. Proven ability to collaborate effectively with healthcare partners and maintain accurate documentation in patient accounting systems.

Highest-signal resume keywords

Patient Eligibility DeterminationRevenue Cycle KnowledgeInsurance VerificationMedical TerminologyCRCR Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Insurance ProcessesApplication AssistanceBilling and PaymentsCPT/Procedure CodesDocumentation in Patient Accounting Systems

Soft Skills

CollaborationCommunicationOpenness to Innovation

Certifications & Qualifications

CRCR Certification

Industry Keywords

Healthcare IndustryMedicaidFinancial Assistance ProgramsManaged CareCall Center Experience

About the role

Key responsibilities & impact

Interview uninsured and under-insured patients to determine eligibility for state Medicaid benefits or local financial assistance programs
Assist with application processes to facilitate accurate and appropriate submissions
Follow up on submitted applications through determination, updating insurance information and ensuring timely billing or adjustment posting
Obtain required patient documents
Document relevant actions and communications in patient accounting systems
Maintain working knowledge of state and federal program requirements and share information with colleagues and supervisors
Develop and maintain relationships with county, state, and federal Medicaid caseworker partners
Collaborate with revenue cycle departments and associates
Perform other duties as assigned

Requirements

What you’ll need

1–2 years of experience in the healthcare industry interacting with patients regarding hospital financial issues
Openness to innovation, including AI
Understanding of revenue cycle, including admission, billing, payments, and denials
Knowledge of patient insurance processes for authorizations and benefits verification
Knowledge of health insurance requirements
Knowledge of medical terminology or CPT/procedure codes
Patient Access experience with managed care/insurance and Call Center experience highly preferred
High School Diploma or GED
Combination of post-secondary education and experience may be considered in lieu of degree
CRCR certification within 9 months of hire (company paid)
Must reside in and be authorized to work within the United States

Benefits

Comp & perks

Bonus Incentives
Paid Certifications
Tuition Reimbursement
Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional development and a professional certification relevant to the associate’s field
Quarterly and annual incentive programs
Career advancement opportunities
Work-life flexibility