Supervisor, Customer Service

Ensemble Health Partners

. Provide daily leadership, coaching, and support to approximately 13 Customer Service associates .

Posted 9/15/2026full-timeUnited StatesJuniorMid-Level💰 $52,100 - $78,150 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and coaching capabilities while effectively managing customer service operations and performance metrics. Proficient in healthcare revenue cycle processes and committed to compliance and excellent customer service.

Highest-signal resume keywords

Leadership ExperienceCustomer Service ManagementHealthcare Revenue Cycle KnowledgePerformance ManagementProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCall Center OperationsHealthcare Revenue Cycle ProcessesPerformance Metrics AnalysisAccount ResolutionBilling and Insurance KnowledgeCompliance AdherenceTraining and DevelopmentMicrosoft Office ProficiencyCritical Thinking

Soft Skills

CoachingCommunicationInterpersonal SkillsAttention to DetailProfessionalism

Tools & Technologies

Call Center SystemsCustomer Service SoftwareRevenue Cycle Systems

Industry Keywords

Patient Financial ServicesHealthcare OperationsService Level TrendsOperational PerformanceClient Relations

About the role

Key responsibilities & impact

Provide daily leadership, coaching, and support to approximately 13 Customer Service associates
Monitor team productivity, call quality, customer interactions, and workflow performance
Conduct one-on-one meetings, performance discussions, and development conversations
Serve as an escalation point for complex customer concerns, account issues, service challenges, and operational barriers
Support performance management, including documentation, corrective action, recognition, and follow-up
Partner with leadership, quality, training, and operational teams to address process gaps and improve consistency
Assist with onboarding, training reinforcement, and ongoing associate development
Review and analyze performance metrics, quality results, service level trends, and associate outcomes
Foster communication, collaboration, professionalism, and accountability
Ensure adherence to company policies, compliance requirements, revenue cycle procedures, and customer service standards
Perform other duties as assigned to support operational priorities, client needs, and business continuity

Requirements

What you’ll need

High school diploma or GED required; associate’s or bachelor’s degree preferred
Minimum of 2–3 years of customer service, call center, healthcare, revenue cycle, patient financial services, or related experience preferred
Prior leadership, team lead, supervisory, coaching, or performance management experience preferred
Experience in physician and hospital operations, compliance and provider relations
Working knowledge of healthcare revenue cycle processes, billing, insurance, payments, account resolution, or patient financial services preferred
Must be inquisitive and demonstrate openness to innovation including AI
Candidates must reside and be authorized to work within the United States
Strong leadership, coaching, communication, and interpersonal skills
Strong problem-solving, critical thinking, and decision-making skills
Ability to research, resolve, and escalate complex customer service or account-related issues
Strong attention to detail and ability to evaluate performance data, quality results, and operational trends
Proficiency with Microsoft Office tools and ability to learn call center, customer service, and revenue cycle systems
Commitment to professionalism, compliance, confidentiality, and excellent customer service
Willingness and ability to travel to and work onsite at client, temporary, or corporate office locations as business needs require
Schedule flexibility may be required

Benefits

Comp & perks

Comprehensive benefits package including healthcare, time off, retirement, and well-being programs
Professional certification relevant to the associate’s field
Tuition reimbursement
Quarterly and annual incentive programs for all employees
Remote work flexibility
Work-life flexibility