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Supervisor, Patient Access – Pre-Access
Ensemble Health Partners. Organize and coordinate assigned Patient Access and Pre-Access staff activities .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Patient Access management, including staff training, process development, and performance monitoring. Proficient in utilizing AI to enhance operational efficiency and improve patient access services.
Highest-signal resume keywords
Certified Healthcare Access Management (CHAM)Certified Revenue Cycle Representative (CRCR)Patient Access ManagementStaff Training and DevelopmentAI Implementation in Healthcare
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Registration KnowledgeInsurance VerificationHospital BillingSchedulingAnalytical AbilityPerformance ReportingProcess DevelopmentProductivity MonitoringStaff SchedulingProject Management
Soft Skills
LeadershipProblem SolvingCommunicationCoachingTeam Management
Tools & Technologies
Microsoft OfficeTime and Attendance System
Certifications & Qualifications
Certified Healthcare Access Management (CHAM)Certified Revenue Cycle Representative (CRCR)
Industry Keywords
Patient AccessHealthcare ManagementRevenue CycleOn-Call RotationStaff Evaluations
About the role
Key responsibilities & impact- Organize and coordinate assigned Patient Access and Pre-Access staff activities
- Handle and solve problems related to the assigned area
- Coordinate registration and pre-registration duties
- Train, coach, and develop Patient Access staff
- Monitor daily productivity and communicate with staff
- Prepare and review department performance reports and key metrics
- Assign and coordinate staff schedules, rotations, time off, and call-offs
- Track and monitor upfront collection processes and assign goals
- Participate in on-call rotation and provide administrative or educational guidance
- Fill in for call-offs, staffing issues, or unexpected volumes as necessary
- Develop department processes and procedures
- Conduct audits, staff evaluations, education, and continual coaching
- Serve as a resource for staff and ancillary departments
- Manage assigned projects involving implementation, tracking, and process changes
- Participate in facility activities and gather statistical information
- Maintain the time and attendance system
- Attend facility meetings as required
- Explore, experiment with, and apply AI to improve processes and technology
- Assist the Patient Access Manager with day-to-day operations
Requirements
What you’ll need- 1 to 3 years of job experience
- Required Certified Healthcare Access Management (CHAM) certification
- Required Certified Revenue Cycle Representative (CRCR) certification
- 2-3 years of supervisory experience in healthcare or business field preferred
- Ability to lead/direct others
- High degree of analytical ability
- Working knowledge of Microsoft Office
- Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
- Demonstrated advanced usage of AI and management of teams using AI
- Must reside in and be authorized to work within the United States
- Ability to work on an on-call rotation including days, nights, and weekends as necessary
- Associate or bachelor's degree preferred
Benefits
Comp & perks- Bonus incentives
- Paid certifications
- Tuition reimbursement
- Comprehensive healthcare benefits
- Paid time off
- Retirement benefits
- Well-being programs
- Professional development
- Career advancement
- Quarterly and annual incentive programs
- Reasonable accommodations for qualified individuals with disabilities