Senior Director, Client Management

Ensora Health

. Define and evolve enterprise-wide client management strategy, service standards, and operating models .

Posted 9/22/2026full-timeRemote • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in defining and evolving client management strategies, establishing governance frameworks, and driving innovation in service delivery. Proven ability to lead enterprise-level initiatives, manage complex SaaS client portfolios, and influence executive decision-making.

Highest-signal resume keywords

SaaS ImplementationCustomer Success ManagementBudgeting and ForecastingExecutive Stakeholder EngagementCross-Functional Team Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Management StrategyGovernance FrameworksKPI DevelopmentPerformance BenchmarkingService Delivery InnovationRetention StrategiesFinancial AcumenResource PlanningStrategic PrioritizationSaaS Client Portfolio Management

Soft Skills

Influencing StakeholdersCoaching Senior LeadersOperational LeadershipCollaboration with C-Level LeadersDriving Organizational Outcomes

Certifications & Qualifications

Bachelor’s DegreeMaster’s Degree Preferred

Industry Keywords

Client EngagementCustomer Lifecycle OptimizationExecutive ForumsGlobal Customer SuccessService Standards

About the role

Key responsibilities & impact

Define and evolve enterprise-wide client management strategy, service standards, and operating models
Align global implementation, support, and education functions with broader business growth objectives
Establish governance frameworks, KPIs, and performance benchmarks to measure success and drive accountability
Lead executive-level client engagement, including strategic relationships and escalation management
Oversee budgeting, forecasting, and resource planning across client-facing functions
Drive innovation in onboarding, service delivery, and renewal strategies to improve retention and expansion
Partner with Product and Sales leadership to optimize customer lifecycle outcomes and ensure voice-of-customer alignment
Represent client success priorities in executive forums and influence enterprise decision-making
Enable consistent, scalable performance across global teams through strong operational leadership

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
Master’s degree preferred
12+ years of experience in SaaS implementation, customer support, or customer success
6+ years of experience leading enterprise-level initiatives and cross-functional teams
Proven track record of scaling global customer success or service operations
Strong financial acumen with experience managing multi-functional budgets
Demonstrated success influencing enterprise strategy and engaging with executive stakeholders
Experience managing complex, integrated SaaS client portfolios
Ability to define long-term strategic priorities
Ability to influence stakeholders and drive organizational outcomes
Experience coaching and developing senior leaders
Experience leading distributed teams with consistent performance standards
Experience shaping retention and satisfaction strategies at scale
Ability to champion forward-thinking service delivery models
Ability to partner effectively with C-level leaders

Benefits

Comp & perks

Equal opportunity employer
Confidential handling of applicant information according to EEO guidelines
Inclusive, non-discriminatory workplace culture
Diversity, Equity, Inclusion, and Belonging initiatives