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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates exceptional customer service skills through effective communication and attention to detail while managing high-volume requests across multiple channels. Supports compliance and Safer Gambling practices to ensure customer protection and platform integrity.
Highest-signal resume keywords
Customer SupportAttention To DetailClear CommunicationFraud DetectionSafer Gambling Practices
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Team-OrientedAdaptabilityAbility To Work Under PressureFast-Paced Environment Management
Industry Keywords
Customer ExperienceHigh-Volume RequestsAccount ManagementCustomer Interaction RecordsSportsRacing
About the role
Key responsibilities & impact- Handle high-volume inbound customer requests across phone, live chat, and email
- Place and manage bet requests accurately and efficiently within required timeframes
- Verify customer details and update account information
- Maintain detailed records of customer interactions
- Identify unusual patterns or behaviours to support fraud detection and platform integrity
- Promote Safer Gambling and support customer protection
- Work collaboratively across a 24/7 roster, including weekends
- Deliver fast, accurate, and engaging customer support for Entain’s racing, sports, and entertainment brands
Requirements
What you’ll need- Passion for delivering exceptional customer experiences
- Clear and confident communication across phone, chat, and email
- Strong attention to detail and ability to work accurately under pressure
- Ability to thrive in fast-paced environments and manage multiple tasks simultaneously
- Team-oriented approach
- Adaptability and comfort working across a 24/7 rotating roster, including weekends
- Interest in sports and racing is a bonus, not essential
- Must support accuracy, compliance, and Safer Gambling practices
Benefits
Comp & perks- Hybrid & Flexible: Balance your life and work.
- Recognition & Rewards: Celebrate wins and enjoy retailer discounts.
- Wellbeing Perks: Support for your health and happiness.
- Full training is provided.