Call Quality Control Analyst – Italian Bilingual

Enteractive

. Monitor and evaluate recorded calls against established quality assurance instruments and standards .

Posted 10/23/2026full-timeGzira • MaltaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates fluency in both Italian and English, with additional language proficiency at C1 level in Turkish, Swedish, Finnish, Dutch, German, Greek, French, or Hindi. Possesses exceptional analytical skills, attention to detail, and strong organizational abilities to ensure quality assurance in call evaluations.

Highest-signal resume keywords

Fluency In ItalianFluency In EnglishC1 Level Language ProficiencyAnalytical SkillsQuality Assurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Call EvaluationCall TranscriptionQuality Control StandardsReport GenerationData Analysis

Soft Skills

Attention To DetailVerbal CommunicationWritten CommunicationOrganizational SkillsTime Management

Tools & Technologies

QA Scorecard

Industry Keywords

Responsible GamblingQuality Assurance InstrumentsEvaluation System Improvements

About the role

Key responsibilities & impact

Monitor and evaluate recorded calls against established quality assurance instruments and standards
Generate call review reports, analyze results, and share insights with relevant stakeholders
Suggest, identify, and recommend improvements to the evaluation system
Translate and transcribe calls from different languages into English as needed
Contribute to the development of quality control standards, processes, and procedures
Collaborate with the Responsible Gambling Officer to identify and address inconsistencies related to responsible gambling
Prepare weekly, monthly, and annual feedback as required
Meet established deadlines, targets, and timeline requirements
Listen to call recordings and score calls using a QA Scorecard

Requirements

What you’ll need

Fluency in both Italian and English is mandatory
Knowledge of one of the following languages at C1 level: Turkish, Swedish, Finnish, Dutch, German, Greek, French, or Hindi
Keen attention to detail
Exceptional analytical skills to identify mistakes/errors and take appropriate actions
Strong verbal and written communication abilities
Commitment to impartiality
Exceptional organizational and time management skills to meet deadlines
Honesty and a strong work ethic
High level of integrity and confidentiality

Benefits

Comp & perks

Complimentary freshly prepared breakfast and lunch at the office, Monday to Friday
Mental health support
Mental health allowance
Learning and development opportunities
Regular team-building activities
Company events and Friday socials
Complimentary coffee, tea and snacks throughout the day
Relaxation area with a PlayStation and ping pong table
Opportunity to join a well-established company in a scale-up phase