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Electronic Banking Wire Specialist
Enterprise Bank & Trust. Process incoming and outgoing wire transfers accurately and efficiently .
About the role
Key responsibilities & impact- Process incoming and outgoing wire transfers accurately and efficiently
- Perform daily operational tasks while maintaining quality, accuracy, and confidentiality
- Manage daily workflow and coordinate workload with team members
- Balance accounts, wire totals, the Federal Reserve balance, general ledger, and wires
- Conduct morning and end-of-day processing
- Communicate with clients and internal departments regarding corrections and wire-transfer policies
- Work with customer service officers, retail staff, central operations, private banking, SBG operations, and specialized deposits to process client requests
- Ensure account and process integrity in accordance with bank policies, procedures, and legal/regulatory requirements
- Maintain client relationships and resolve customer service issues
- Review wire requests for suspicious activity and support fraud investigations
- Create and respond to wire-transfer service messages
- Complete Regulation E investigations and maintain compliance
- Develop and maintain department procedures
- Manage reports and track wire-transfer data
- Create and manage vendor cases involving software issues, client concerns, and software changes
- Complete assigned departmental projects by their due dates
- Participate in audits and examinations
- Train new employees
- Assist with user acceptance testing and software upgrades
- Serve as backup for other electronic banking department areas
- Perform other duties as assigned
Requirements
What you’ll need- Familiarity with Electronic Banking and wire transfers
- Strong verbal and written communication skills
- Extreme attention to detail and ability to manage many tasks and projects simultaneously with accuracy
- Ability to critically think through complex situations
- Ability to communicate complicated information to internal and external customers
- Ability to develop strong working relationships and interact well with employees at all levels
- Ability to communicate and cooperate in a team environment
- Ability to meet multiple deadlines in a fast-paced environment
- Excellent problem-solving skills
- Excellent planning and organizational skills
- Ability to work proactively, prioritize, handle multiple tasks, and work independently
- Willingness to continually learn
- Flexible schedule, including ability to come in early or stay late as needed
- Ability to work overtime as needed
- High school diploma or GED required
- Three or more years of related wire transfer experience
- Proficiency with Microsoft Office, Google Mail, Google Suite, and Salesforce
- FIS IBS preferred
Benefits
Comp & perks- Annual paid volunteer time off
- Charitable-matching opportunities
- Professional growth opportunities
- Disability accommodations for applicants
- Equal opportunity employment
- Drug and background check screening as part of employment offers