Electronic Banking Wire Specialist

. Perform operational support duties for the Electronic Banking Department .

Posted 10/7/2026full-timeUnited StatesMid-LevelSeniorWebsite

Key responsibilities & impact

Perform operational support duties for the Electronic Banking Department
Process incoming and outgoing wire transfers accurately and efficiently
Manage daily workflow and team workload
Balance accounts, wire totals, and perform morning and end-of-day processing
Make decisions affecting customer accounts and Electronic Banking operations
Email and call clients and internal departments regarding wire-transfer corrections and policies
Collaborate with customer service officers, retail staff, central operations, private banking, SBG operations, and specialized deposits
Ensure account and process integrity in accordance with bank policies, procedures, and legal/regulatory requirements
Maintain client relationships and resolve customer service issues
Review wire requests and identify potential suspicious activity
Support fraud investigations
Create and respond to wire-transfer service messages
Complete Regulation E investigations and maintain compliance
Balance the Federal Reserve balance by checking the general ledger and wires
Support retail staff with wire-transfer issues and questions
Develop and maintain department procedures
Manage reports and wire-transfer data
Create and manage electronic-banking vendor cases
Complete assigned department projects by due dates
Participate in audits and examinations
Assist with training new employees
Assist with user acceptance testing and software upgrades
Serve as backup for other Electronic Banking Department areas
Perform other duties as assigned

What you’ll need

High school diploma or GED required
Three or more years of related wire transfer experience
Familiarity with Electronic Banking and wire transfers
Strong verbal and written communication skills
Extreme attention to detail and ability to manage many tasks and projects simultaneously with accuracy
Ability to critically think through complex situations
Ability to communicate complicated information to internal and external customers
Ability to develop strong working relationships and interact well with employees at all organizational levels
Ability to work in a team environment
Ability to meet multiple deadlines in a fast-paced environment
Excellent problem-solving skills
Excellent planning and organizational skills
Ability to prioritize, handle multiple tasks, and work independently
Willingness to continually learn
Ability to come in early or stay late as needed
Ability to work overtime as needed
Microsoft Office proficiency
Google Mail proficiency
Google Suite proficiency
Salesforce proficiency
FIS IBS preferred
Bachelor’s degree preferred

Comp & perks