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About the role
Key responsibilities & impact- Build and maintain strong, long-term relationships with key stakeholders within assigned strategic accounts.
- Develop account plans and execute account strategies for growth, retention, upsell, and alignment with company goals.
- Collaborate with Sales, Implementation, Support, and other internal teams to deliver high-quality client experiences and successful product/service delivery.
- Understand client business objectives, challenges, and operations to position Entrata solutions effectively.
- Provide consultative guidance on best practices, industry trends, and product utilization.
- Identify and pursue account expansion and revenue growth opportunities.
- Communicate product updates, new features, and relevant developments to client stakeholders.
- Analyze account data to identify trends, performance gaps, and improvement opportunities.
- Maintain ongoing communication to ensure client satisfaction and retention.
- Apply sound judgment and problem-solving skills to resolve complex client issues.
- Maintain professional interactions with internal and external stakeholders.
Requirements
What you’ll need- Demonstrated ability to manage and grow multiple client accounts effectively.
- Strong analytical, problem-solving, and organizational skills.
- Excellent communication and presentation abilities, with capacity to engage both technical and non-technical audiences.
- Proficiency in managing client relationships and influencing outcomes in a cross-functional environment.
- Comprehensive understanding of technology or software sales processes, including SaaS or enterprise platforms.
- Bachelor’s degree in Business, Marketing, Communications, or a related field; or equivalent work experience.
- Typically requires a minimum of 5 years of related experience with a Bachelor’s degree.
- Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently.
- Ability to work in a fast-paced and high-stress environment.
- Utilize company-approved GenAI tools to accelerate high-value deliverables.
- Exercise critical judgment auditing AI outputs for factual accuracy, brand alignment, and removal of hallucinations.
- Ensure proprietary or Personally Identifiable Information (PII) data is not exposed to unauthorized models.
- Ability to craft clear, context-rich prompts for consistent, high-quality results.
Benefits
Comp & perks- Commission eligibility in addition to base salary