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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in community management, customer success, and project management, with a strong focus on member engagement, retention strategies, and operational efficiency. Proficient in leveraging technology and data analytics to enhance member experiences and drive continuous improvement.
Highest-signal resume keywords
Community ManagementProject ManagementCustomer SuccessData AnalyticsTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer SuccessCommunity ManagementProject ManagementMarketing StrategiesData AnalysisBudget ManagementROI AnalysisProcess ImprovementMember Engagement StrategiesOnboarding Processes
Soft Skills
Excellent CommunicationRelationship BuildingProblem-SolvingTime ManagementTeam Collaboration
Tools & Technologies
HubSpotCircleKlaviyoSamCartPartnerStackTypeformZapierClickUpGoogle WorkspaceAI Tools
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Member JourneyCommunity Health ScorecardsRetention PoliciesMember FeedbackMulti-Channel Communication
About the role
Key responsibilities & impact- Own the member journey from onboarding through renewal
- Oversee daily operations and performance of the community team
- Monitor team deliverables and foster innovation, inclusivity, high performance, and continuous improvement
- Work cross-functionally with partnerships, growth, marketing, and special projects teams
- Manage the departmental roadmap, priorities, and key initiatives
- Provide project management for community programming and initiatives
- Identify trends and opportunities to streamline operations and strengthen engagement
- Develop membership tiers and lead implementation
- Own the Entreprenista Entourage, affiliate, and co-marketing partner programs in PartnerStack
- Lead hiring, capacity planning, scopes of work, time tracking, overtime, PTO, and contractor invoices
- Build, manage, train, and evolve the community team
- Own KPI dashboards, community health scorecards, retention and churn analysis, renewal projections, and member demographics
- Develop processes for collecting and leveraging member feedback
- Audit email flows, onboarding processes, and customer support materials and execute optimizations
- Own community guidelines, moderation systems, member support, retention policies, service levels, and escalations
- Develop member growth and offer expansion strategies
- Build and lead the Member Success function, including onboarding, retention, renewals, and expansion
- Own the member communications calendar and approve member-facing content
- Advocate for member perspectives in strategic decisions and product enhancements
- Supervise multi-channel communication campaigns
- Set member and partner events strategy and calendar and own event ROI
- Own the member technology stack, including Circle, HubSpot, SamCart, Klaviyo, Typeform, PartnerStack, Zapier, and Luma
- Lead AI and automation for the department and train the team
Requirements
What you’ll need- 5+ years experience in customer success, community management, account management, marketing, or communications
- 3+ years of past experience including sales, marketing, communications and/or related responsibilities
- Bachelor's degree required
- Excellent written, verbal communication, and presentation skills
- Passion for building relationships and providing an amazing customer experience
- Track record of highly-professional customer service in a fast-paced, dynamic environment
- Savvy with Claude and other AI tools
- Self-motivated, proactive team player and problem-solver with a bias for action
- Ability to define and execute projects independently
- Strong project management skills
- Adaptive and able to remain calm under pressure
- Process- and data-oriented, with ability to identify inefficiencies and develop enhancements or intuitive solutions
- Strong understanding of marketing strategies and analytics
- Excellent time management and organizational skills
- Experience leading a distributed team of employees and contractors
- Experience managing budgets and vendors and building ROI cases for headcount and programs
- Strong business acumen
- Team player and all-hands-on-deck mentality
- High energy and ability to motivate and inspire others
- Hands-on admin experience with HubSpot, Circle, Klaviyo, SamCart, PartnerStack, Typeform, Luma, Zapier, ClickUp, and Google Workspace
- Comfort using AI tools to automate work
Benefits
Comp & perks- Remote work
- Full-time employment
- Opportunity to join a women-led company
- Opportunity to support and empower women founders and leaders
- Work with a growing team and community-focused organization