Director of Membership Operations

Entreprenista

. Own the member journey from onboarding through renewal and build the programs, systems and team that enable the Entreprenista League to scale .

Posted 11/12/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in community management, customer success, and project management, with a strong focus on member engagement, retention strategies, and operational efficiency. Proficient in leveraging technology and data analytics to enhance member experiences and drive program success.

Highest-signal resume keywords

Community ManagementProject ManagementCustomer SuccessData AnalyticsTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementBudget ManagementMarketing StrategiesCustomer ExperienceOperational Efficiency

Soft Skills

Strong Communication SkillsTime ManagementProblem-SolvingTeam PlayerRelationship Building

Tools & Technologies

HubSpotCircleKlaviyoSamCartPartnerStackTypeformLumaZapierClickUpGoogle Workspace

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Customer SuccessCommunity EngagementMember RetentionAffiliate ProgramsMulti-Channel Communications

About the role

Key responsibilities & impact

Own the member journey from onboarding through renewal and build the programs, systems and team that enable the Entreprenista League to scale
Oversee daily operations and performance of the community team
Monitor quality and accuracy of team deliverables
Work cross-functionally with partnerships, growth, marketing and special projects teams
Manage the departmental roadmap, priorities and key initiatives
Provide high-level project management for community programming and initiatives
Identify trends and opportunities to improve operations and strengthen engagement
Develop membership tiers and lead their implementation
Own the Entreprenista Entourage, affiliate and co-marketing partner programs in PartnerStack, including automations, reconciliation, tier badges, payouts and invoicing
Lead hiring, capacity planning, scopes of work, time tracking, overtime, PTO and contractor invoices
Build, manage, train and develop a high-performing community team
Own department reporting, KPI dashboards, community health scorecards, retention and churn analysis, renewal projections and member demographics
Develop processes to collect and leverage member feedback for member experience and product development
Audit and optimize email flows, onboarding processes and customer support materials
Own community guidelines and moderation escalations
Own member support and retention policies, service levels and escalations
Develop member growth and offer expansion strategies
Build and lead the Member Success function, including onboarding, retention, renewals and expansion
Own the member communications calendar and approve member-facing content
Advocate for member perspectives in strategic decisions and product enhancements
Supervise multi-channel communications campaigns
Set member and partner events strategy and calendar and own event ROI
Own the member technology stack, including Circle, HubSpot, SamCart, Klaviyo, Typeform, PartnerStack, Zapier and Luma
Lead AI and automation for the department and train the team in its use

Requirements

What you’ll need

5+ years experience in customer success, community management, account management, marketing, or communications
3+ years of experience including sales, marketing, communications and/or related responsibilities
Bachelor's degree required
Experience leading a distributed team of employees and contractors
Experience managing budgets and vendors, and building ROI cases for headcount and programs
Hands-on admin experience with HubSpot, Circle, Klaviyo, SamCart, PartnerStack, Typeform, Luma, Zapier, ClickUp and Google Workspace
Comfort using Claude and other AI tools to automate work
Strong project management skills
Strong understanding of marketing strategies and analytics
Strong written and verbal communication and presentation skills
Excellent time management and organizational skills
Passion for building relationships and providing an amazing customer experience
Track record of highly-professional customer service in a fast-paced, dynamic environment
Self-motivated, proactive team player and problem-solver with a bias for action
Ability to define and execute projects independently
Adaptive and able to remain calm under pressure
Process- and data-oriented approach with ability to identify inefficiencies and develop enhancements
Strong business acumen
High energy and ability to motivate and inspire others
Team player and all-hands-on-deck mentality

Benefits

Comp & perks

Remote work arrangement
Full-time employment
Women-led company environment
Opportunity to support and empower women founders and leaders
Networking and educational events through the Entreprenista League
Professional development through training and team growth opportunities