Land Agent – Customer Support

ENTRUST Solutions Group

. Serve as the primary point of contact for customers, property owners, contractors, and project stakeholders .

Posted 10/2/2026full-timeRemote • California • United StatesJuniorMid-Level💰 $85,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer outreach, project communication, and compliance with utility regulations. Proficient in vegetation management and GIS data collection, ensuring accurate documentation and safety standards.

Highest-signal resume keywords

Customer Service SkillsGIS Data CollectionUtility Locate-and-Mark CertificationVegetation Management ExperienceRegulatory Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

GIS Data CollectionVegetation ManagementUtility Locate-and-MarkRecord MaintenanceProject Documentation

Soft Skills

Customer Relationship ManagementProblem ResolutionCommunication Skills

Tools & Technologies

ArcGIS OnlineESRI GIS SoftwareGPS SystemsMobile Data Collection Platforms

Certifications & Qualifications

Utility Locate-and-Mark Certification

Industry Keywords

Land ServicesRight-of-WayUtilitiesForestryEnvironmental ServicesGas Utility Operations

About the role

Key responsibilities & impact

Serve as the primary point of contact for customers, property owners, contractors, and project stakeholders
Conduct customer outreach and coordinate project communications
Obtain property access and work authorizations
Resolve customer concerns
Support Gas Vegetation Management programs through field inspections and vegetation documentation
Perform utility locate-and-mark activities
Collect GIS data
Prepare reports and project documentation
Maintain accurate records
Ensure compliance with utility, client, regulatory, and company requirements
Promote safety, quality, and customer service

Requirements

What you’ll need

Associate degree or equivalent combination of education and professional experience
Two (2) or more years of experience in land services, right-of-way, utilities, forestry, environmental services, customer outreach, vegetation management, or a related field
Experience interacting with customers, property owners, public stakeholders, or regulatory agencies
Strong customer service and relationship management skills
Experience maintaining accurate records and documentation
Valid driver's license with acceptable driving record
Ability to travel extensively throughout assigned service territories
Experience supporting utility vegetation management programs
Experience obtaining landowner permissions and property access agreements
Familiarity or experience using ArcGIS Online, ESRI GIS software, GPS systems, or mobile data collection platforms
Utility locate-and-mark certification or related Operator Qualification (OQ) experience
Knowledge of gas utility operations and vegetation management practices
Experience working within PG&E or other electric and gas utility environments

Benefits

Comp & perks

A supportive and inclusive work environment that values diversity and encourages innovation
Opportunities for professional growth and career development
Company-sponsored medical, dental, vision, and 401(k) plan with company match
Tuition reimbursement
Voluntary life, disability, critical illness, accident and hospitalization plans
HSA or FSA medical accounts
FSA dependent care and transportation/parking accounts
PTO hours for full-time employees
May be eligible for discretionary bonus as determined by the company