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Client Service Specialist
Environ Energy. Interact with customers, suppliers, and sales team via telephone, email, online chat, or in-person to provide support and information on products or services .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and customer service skills, effectively resolving customer grievances and maintaining accurate records of interactions. Proficient in utilizing customer relationship management software to manage orders and customer accounts.
Highest-signal resume keywords
Excellent Communication SkillsCustomer Service OrientationProficient Computer SkillsActive ListeningProblem Resolution
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Service-OrientedActive Listening
Tools & Technologies
Customer Relationship Management Software
Industry Keywords
Customer SupportCustomer InteractionOrder ManagementGrievance ResolutionAccount Maintenance
About the role
Key responsibilities & impact- Interact with customers, suppliers, and sales team via telephone, email, online chat, or in-person to provide support and information on products or services
- Collect and enter orders into customer relationship management software for new or additional products or services
- Field customer questions and complaints; forward issues beyond the specialist's knowledge to the Director of Customer Service or another appropriate team member
- Ensure appropriate actions are taken in a timely manner to resolve customers' problems and concerns
- Maintain customer accounts and records of customer interactions, including inquiries, complaints, or comments
- Communicate regularly with the Director of Customer Service and sales team regarding case status, deadlines, and problem areas
- Perform other related duties as assigned
Requirements
What you’ll need- Excellent communication skills, including active listening
- Service-oriented and able to resolve customer grievances
- Proficient computer skills with the ability to learn new software
- High school diploma or equivalent
- Must be legally authorized to work in the United States without the need for current or future sponsorship
Benefits
Comp & perks- Full-time, hourly position
- 6-month minimum term
- Fully remote role