Customer Success Specialist

Envision Horizons

. Manage daily TikTok Shop operations for assigned brand accounts .

Posted 10/20/2026full-timeRemote • Dominican RepublicJunior💰 $20,000 - $24,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing TikTok Shop operations, including product listing optimization, inventory management, and performance tracking. Proficient in coordinating cross-functional teams and utilizing project management tools to enhance e-commerce effectiveness.

Highest-signal resume keywords

TikTok Shop ExperienceE-Commerce Operations ManagementProduct Listing OptimizationData Analysis and ReportingCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementInventory SynchronizationCatalog UpdatesPromotions ManagementFulfillment ProcessesKeyword ResearchTrend AnalysisData TrackingPerformance ReportingProduct Feed Troubleshooting

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationHighly OrganizedDetail-OrientedProactive

Tools & Technologies

Google WorkspaceMicrosoft OfficeGoogle SheetsExcelAsanaTikTok Seller CenterShopifyWebbeeJudge.Me/YotpoKalodata

Industry Keywords

E-CommerceMarketplace SupportAccount CoordinationCustomer SuccessDigital Marketing

About the role

Key responsibilities & impact

Manage daily TikTok Shop operations for assigned brand accounts
Track order fulfillment, inventory synchronization, shop health, customer feedback, and key performance indicators
Write and optimize product listing copy and imagery for TikTok Shop content and compliance standards
Resolve listing, inventory, fulfillment, returns, policy, and platform-support issues
Maintain operational trackers for inventory, orders, listings, promotions, account issues, and support cases
Support product creation, bulk uploads, product-feed troubleshooting, catalog-quality checks, and listing updates
Coordinate product information, imagery, documentation, inventory details, and creative assets
Set up, track, and maintain TikTok Shop promotions, discounts, bundles, samples, and merchandising initiatives
Conduct competitive, product, keyword, and trend research
Convert meeting action items into Asana or similar project-management tools
Track tasks, owners, due dates, dependencies, and cross-functional deliverables
Coordinate with Account Management, Amazon, Paid Social, Creative, Affiliate/Creator, and Operations teams
Align TikTok Shop execution with broader client priorities, launches, promotions, inventory, and campaign timing
Build recurring performance reports, dashboards, trackers, and reporting sheets
Compile sales, order, product, inventory, fulfillment, customer feedback, promotion, and shop-health data
Support client updates, QBR materials, meeting agendas, and presentation slides
Draft internal and client-facing status updates and maintain organized client records

Requirements

What you’ll need

1–3 years of experience in e-commerce operations, marketplace support, account coordination, customer success, or digital marketing
At least one year of hands-on TikTok Shop experience required
Familiarity with TikTok Seller Center
Experience supporting product listings, catalog updates, inventory, promotions, order management, fulfillment, reporting, or platform-support processes within TikTok Shop
Strong written and verbal English communication skills
Highly organized, detail-oriented, proactive, and able to manage multiple priorities and deadlines
Comfortable using Google Workspace and/or Microsoft Office, particularly Google Sheets or Excel
Able to work effectively with cross-functional and global teams
Bachelor’s degree or equivalent relevant experience
Working knowledge of Amazon, Shopify, Walmart Marketplace, or another e-commerce platform preferred
Experience with TikTok Shop-adjacent tools such as Shopify, Webbee, Judge.Me/Yotpo reviews, Seller Center analytics, Kalodata, or Reacher is a plus

Benefits

Comp & perks

Remote work flexibility
Mentorship and professional development
Upskilling and career pathing opportunities
Inclusive work environment
Opportunity to work with global brands
Collaborative team environment