Customer Success Specialist

Envision Horizons

. Manage daily shop operations for assigned brand accounts, including order fulfillment tracking, inventory sync monitoring, and violation resolution .

Posted 10/14/2026full-timeRemote • PhilippinesJunior💰 $20,000 - $24,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in e-commerce operations, particularly within TikTok Shop, with a strong focus on order management, inventory tracking, and product listing optimization. Proficient in cross-functional collaboration and data analysis to enhance shop performance and customer satisfaction.

Highest-signal resume keywords

E-Commerce OperationsTikTok Shop ExperienceOrder ManagementInventory TrackingData Analysis

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Listing OptimizationOrder Fulfillment TrackingInventory ManagementKPI MonitoringCatalog UpdatesPromotions ManagementReportingProcess DocumentationCompetitive ResearchTrend Analysis

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationHighly OrganizedDetail-OrientedProactive

Tools & Technologies

Google WorkspaceMicrosoft OfficeGoogle SheetsExcelAsanaSlackTikTok Seller CenterShopifyWebbeeJudge.Me/Yotpo

Industry Keywords

Marketplace SupportAccount CoordinationCustomer SuccessDigital MarketingE-Commerce Platforms

About the role

Key responsibilities & impact

Manage daily shop operations for assigned brand accounts, including order fulfillment tracking, inventory sync monitoring, and violation resolution
Write and optimize TikTok Shop product listing copy and imagery for content and compliance standards
Monitor shop-health indicators, order performance, fulfillment metrics, customer feedback, and other KPIs; escalate issues and risks
Resolve listing, inventory, fulfillment, returns, and policy-related issues; track support tickets and follow up
Maintain operational trackers for inventory, orders, listings, promotions, account issues, and platform-support cases
Keep product information, creative assets, prices, inventory levels, and product attributes accurate and current
Document processes, recurring issues, resolutions, and standard operating procedures
Assist with product creation, bulk uploads, product-feed troubleshooting, listing updates, and catalog-quality checks
Coordinate product information, imagery, claims support, documentation, inventory details, and creative assets from teams and clients
Set up, track, and maintain TikTok Shop promotions, discounts, bundles, samples, and merchandising initiatives
Conduct competitive, product, keyword, and trend research
Write compelling CRM messaging to targeted customer segments
Convert call notes and discussions into action items in Asana or similar project-management platforms
Track tasks, owners, due dates, and dependencies, and follow up with internal teams
Coordinate among Account Management, Amazon, Paid Social, Creative, Affiliate/Creator, and Operations teams
Align TikTok Shop execution with client priorities, inventory, promotions, launches, seasonal moments, and campaign timing
Surface cross-channel dependencies and risks
Maintain project trackers and provide status updates
Build recurring performance reports, client dashboards, trackers, and reporting sheets
Compile TikTok Shop data on sales, orders, product performance, inventory, fulfillment, customer feedback, promotions, and shop health
Support client updates, QBR materials, meeting agendas, and presentation slides
Draft internal and client-facing status updates for Account Manager review
Organize data, insights, and open questions connecting TikTok Shop performance to broader Amazon and e-commerce conversations
Maintain records of client requests, decisions, deliverables, and next steps

Requirements

What you’ll need

1–3 years of experience in e-commerce operations, marketplace support, account coordination, customer success, or digital marketing
At least one year of hands-on TikTok Shop experience, including familiarity with TikTok Seller Center
Experience supporting product listings, catalog updates, inventory, promotions, order management, fulfillment, reporting, or platform-support processes within TikTok Shop
Strong written and verbal English communication skills
Highly organized, detail-oriented, proactive, and able to manage multiple priorities and deadlines
Comfortable using Google Workspace and/or Microsoft Office, particularly Google Sheets or Excel
Able to work effectively with cross-functional and global teams
Bachelor’s degree or equivalent relevant experience
Working knowledge of Amazon, Shopify, Walmart Marketplace, or another e-commerce platform is preferred
Experience with TikTok Shop-adjacent tools such as Shopify, Webbee, Judge.Me/Yotpo reviews, Seller Center analytics, Kalodata, or Reacher is nice to have
Experience with Asana and Slack is a plus

Benefits

Comp & perks

Remote work flexibility and autonomy
Open leadership and mentorship
Upskilling and career pathing opportunities
Opportunity to work with exciting global brands
Inclusive environment
Equal Opportunity Employer