VP Product – Product Operations

Envoy Global

. Own the product strategy and roadmap for Envoy Global's core immigration case management platform .

Posted 9/25/2026full-timeChicago • Illinois • United StatesLead💰 $225,000 - $250,000 per yearWebsite

About the role

Key responsibilities & impact

Own the product strategy and roadmap for Envoy Global's core immigration case management platform
Partner with architects and engineering leaders on technical direction, platform prioritization, scalability, and build-vs-buy decisions
Establish and run platform governance forums and define platform health metrics
Champion API-first and reusable-component thinking
Own end-to-end product operations processes for planning, prioritization, shipping, and impact measurement
Build and maintain roadmap reviews, quarterly planning, OKR setting, and release management across product lines
Administer product tooling, workflows, and documentation standards
Define and track operating metrics such as velocity, cycle time, roadmap predictability, adoption, NPS, and CSAT; report to executive stakeholders
Run governance and business reviews, including Product Council, launch readiness reviews, and post-launch retrospectives
Lead process re-engineering across product, engineering, design, and go-to-market teams; own product manager onboarding and enablement
Translate immigration case management, compliance, and customer requirements into product strategy and prioritized roadmaps
Lead customer interviews, competitive analysis, and pain-point mapping
Manage and mentor product managers and product operations staff in a matrixed organization
Partner with Sales, Customer Success, and Legal Operations on go-to-market, pricing/packaging, and client delivery
Deliver executive-level product demos and roadmap reviews to leadership and key clients

Requirements

What you’ll need

12+ years in product management, including several years in a senior/VP-level leadership role, ideally spanning both platform product management and product operations
Track record owning a platform or shared-services product line and making build-vs-buy and prioritization calls in close partnership with architecture and engineering leadership
Demonstrated success designing and running product operations frameworks, including planning cadences, governance forums, and operating metrics, inside a matrixed organization
Experience in SaaS platforms serving regulated or compliance-sensitive domains is a strong plus
Strong analytical skills, including defining success metrics, analyzing performance data, and using data to drive roadmap trade-offs
Excellent stakeholder management and executive communication skills; proven ability to build consensus across product, engineering, design, and go-to-market teams
Bachelor's degree required
MBA or equivalent experience a plus