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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in high-volume outbound calling to medical provider offices while ensuring HIPAA compliance and data accuracy. Excels in verbal communication and organizational skills to manage call queues effectively and maintain professional interactions.
Highest-signal resume keywords
High-Volume Outbound CallingHIPAA ComplianceMedical Terminology KnowledgeVerbal Communication SkillsCall Center Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data DocumentationCall Script AdherenceComputer LiteracyTyping AccuracyWorkflow Management
Soft Skills
Organizational SkillsAttention to DetailSelf-MotivationProfessional Phone DemeanorAbility to Escalate Issues
Tools & Technologies
Internal Database
Industry Keywords
Medical OfficePatient Follow-Up CareProvider SatisfactionCall CenterCustomer Service
About the role
Key responsibilities & impact- Conduct high-volume, structured outbound calls exclusively to physician practices and medical provider offices regarding overdue or upcoming patient follow-up care
- Handle inbound inquiries from provider offices using approved protocols
- Relay objective patient data, including screening gaps, recommended follow-up care, and exam requirements, to clinic staff or medical assistants
- Follow standardized call scripts and workflows to ensure data accuracy, strict HIPAA compliance, and provider satisfaction
- Document interactions, call outcomes, and tracking updates in the internal database in real time
- Identify and escalate discrepancies, unclear records, or complex inquiries to a supervisor or designated internal team lead
- Collaborate with internal teams to uphold data accuracy, system integrity, and efficiency
Requirements
What you’ll need- High School Diploma or equivalent required
- 1+ years of experience in a medical office administrative environment, customer service, or a high-volume call center
- Foundational knowledge of medical terminology and basic HIPAA privacy rules (preferred)
- Strong computer literacy, including the ability to type accurately while speaking on a headset
- Excellent verbal communication skills and a professional phone demeanor
- Highly organized with the ability to manage a continuous queue of required calls
- Ability to maintain high energy and focus while making phone calls consistently throughout an entire shift
- Ability to communicate clearly and professionally across a wide range of medical office roles
- Ability to balance fast-paced administrative accuracy with strict attention to detail
- Ability to follow standardized workflows and escalate complex files appropriately
- Ability to remain self-motivated and accountable with minimal supervision in a high-volume call queue
Benefits
Comp & perks- Competitive salary
- Health insurance
- Referral bonuses
- Generous vacation time
- Paid Maternity and Parental leave
- Professional development and career growth opportunities
- Awesome team members