Account Manager

epay, a Euronet Worldwide Company

. Build and strategically develop long-term, trusted customer relationships .

Posted 10/14/2026full-timeGermanyJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and customer success, with a strong focus on building long-term relationships and optimizing customer processes. Proficient in both German and English, with a solution-oriented approach to project coordination and stakeholder collaboration.

Highest-signal resume keywords

Account ManagementCustomer SuccessProject CoordinationBilingual CommunicationSolution-Oriented Approach

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Relationship ManagementCross-SellingUpsellingProposal PreparationProcess Optimization

Soft Skills

Independent Working StyleDynamic Environment Adaptability

Certifications & Qualifications

Degree in Business Administration

Industry Keywords

Customer ServiceStakeholder EngagementIT SystemsTechnical Processes

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Build and strategically develop long-term, trusted customer relationships
Identify cross-selling and upselling opportunities and advise customers on developing their gift-card programs
Coordinate customer projects, change requests, and new implementations from proposal preparation through successful go-live
Collaborate with IT, Finance, Legal, Compliance, Project Management, and external partners
Assess customer requirements, develop solutions, and optimize existing processes
Prepare customer reports, present results, and derive recommendations for action
Act as the central liaison between customers for whom epay operates a gift-card system and internal specialist departments

Requirements

What you’ll need

Completed commercial training or a degree in business administration; career changers with relevant experience are also welcome
At least 1–3 years of experience in account management, customer success, sales, or customer service
Experience working with customers and stakeholders in a service-oriented manner
Interest in IT systems and technical processes, along with the ability to quickly learn new subject areas
Excellent written and spoken German and English
Independent, solution-oriented working style and the ability to maintain an overview in a dynamic environment

Benefits

Comp & perks

Hybrid working: choose how you work—remotely from your home office or from one of our offices in Martinsried near Munich, Hamburg, or Trier/Föhren
Personal development through regular employee reviews and individual professional development measures
Access to the Europe-wide epay Academy with an extensive range of training opportunities
Access to the Corporate Benefits platform from day one
Subsidized Deutschlandticket
Subsidized EGYM WellPass membership
Employee discounts after the probationary period
Access to the Employee Benefit Club, including a €50 monthly shopping voucher after the probationary period
Option to lease a bicycle through the company via EuroRad