Customer Enablement Specialist

ePayPolicy

. Train and guide new accounts through implementation and adoption of ePayPolicy’s services .

Posted 9/21/2026full-timeAustin • Texas • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in onboarding processes and customer education, with a strong focus on communication and problem-solving skills. Capable of delivering engaging presentations and training sessions while fostering a collaborative team environment.

Highest-signal resume keywords

Onboarding Specialist ExperienceStrong Communication SkillsCustomer-Facing ExperienceProblem-Solving AbilityFamiliarity With Insurance Or Payments Industry

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyTeam-Oriented ApproachGrowth MindsetAbility To Learn QuicklyAbility To Set Expectations

Industry Keywords

EPayPolicyProduct AdoptionCustomer ExperienceEmployee OnboardingVirtual Presentations

About the role

Key responsibilities & impact

Train and guide new accounts through implementation and adoption of ePayPolicy’s services
Deliver virtual presentations, product demos, walkthroughs, and Q&A sessions
Educate customers and employees on ePayPolicy’s products and services
Facilitate new-hire orientation sessions and ensure completion of onboarding training
Understand customer context and goals and provide relevant product information
Coordinate onboarding for new employees and provide necessary information and resources
Create and provide materials covering best practices and product adoption
Collaborate with the Sales team to deliver efficient, robust onboarding
Identify opportunities to improve the customer and employee experience
Address concerns and answer questions from new customers adopting electronic payments
Identify additional products that can support customer adoption and maximize payments
Make outbound calls to customers who have not completed training or need to reschedule

Requirements

What you’ll need

Experience as an Onboarding Specialist or Trainer
Strong communication skills and ability to navigate and control conversations
Ability to set proper expectations with customers and employees
Ability to think on your feet and solve problems
Customer-facing experience
Empathy and ability to understand customer and employee needs
Ability to learn new concepts quickly and teach others
Familiarity with the insurance or payments industry is a plus
Team-oriented approach
Growth mindset and openness to giving and receiving feedback
Must be located in the Austin area or willing to relocate to Austin within 2–4 weeks
Current US work authorization status required

Benefits

Comp & perks

Competitive salary
Comprehensive benefits package with employer-paid basic life and disability premiums
401K
Flexible Paid Time Off Policy (FTO)
Company-sponsored quarterly “ePayItForward” initiatives
Supportive and inclusive company culture with a focus on work/life balance
Fully-stocked kitchen
Lunch stipend when working onsite
Open communication and opportunity to contribute product improvement ideas
Huge opportunity for growth