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IT Support Engineer
ePayPolicy. Provide white-glove L1-L3 IT support while sharing the support queue .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in providing L1-L3 IT support, managing Identity Providers, and engineering automated workflows for onboarding and security compliance. Proficient in endpoint management and security postures, with a strong understanding of SSO and directory services.
Highest-signal resume keywords
L1-L3 IT SupportIdentity Providers ManagementZero-Touch DeploymentMobile Device Management (MDM)Scripting with Bash, PowerShell, or Python
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
SSOSAML/OIDCDirectory ServicesLifecycle ManagementTCP/IPDNSVPN ArchitectureMacOS ManagementWindows ManagementAPIs
Tools & Technologies
Microsoft EntraOktaPing IdentityJumpCloudJamfIntuneKandjiWorkspace ONE
Industry Keywords
Endpoint SecurityZero-Touch ProvisioningSOC 2 CompliancePCI ComplianceInfrastructure Scaling
Tech Stack
Tools & technologiesDNSJamfMacOSPythonTCP/IP
About the role
Key responsibilities & impact- Provide white-glove L1-L3 IT support while sharing the support queue
- Design self-service workflows and L1 bots to eliminate repetitive tickets
- Administer Identity Providers for secure authentication and SSO
- Build automated, zero-touch onboarding and offboarding pipelines
- Engineer Mobile Device Management platforms
- Enforce endpoint security postures and build zero-touch provisioning
- Partner with the IT Manager and Security team on infrastructure scaling projects
- Respond to incidents and roll out new security initiatives
- Engineer automated IT workflows that support SOC 2 and PCI compliance
- Make foundational architectural decisions defining the company’s security posture
Requirements
What you’ll need- Deep understanding of SSO, SAML/OIDC, directory services, and lifecycle management
- Experience with Identity Providers such as Microsoft Entra, Okta, Ping Identity, or JumpCloud
- Understanding of zero-touch deployment and endpoint compliance
- Experience with MDM platforms such as Jamf, Intune, Kandji, or Workspace ONE
- Strong proficiency managing macOS and Windows endpoints
- Solid grasp of TCP/IP, DNS, and VPN architecture
- Experience or strong desire to learn APIs, integration tools, or scripting
- Scripting experience with Bash, PowerShell, or Python
- Ability to provide L1-L3 IT support
- Ability to work in a hybrid role in the Austin area or relocate to Austin within 2-4 weeks
- Must be authorized to work in the United States
Benefits
Comp & perks- Competitive salary
- Comprehensive benefits package with employer-paid basic life and disability premiums
- 401K
- Flexible Paid Time Off Policy (FTO)
- Company-sponsored quarterly “ePayItForward” initiatives
- Supportive and inclusive company culture with a focus on work/life balance
- Fully-stocked kitchen
- Lunch stipend when working onsite
- Open communication and opportunity to contribute product or customer-experience improvement ideas
- Huge opportunity for growth
- Highly competitive bonus structure
- Financial upside as the company scales