Mid-Market Account Manager

ePayPolicy

. Own existing client relationships within ePayPolicy’s middle market customer base .

Posted 9/30/2026full-timeAustin • Texas • United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management and account planning, with a strong focus on driving revenue growth through effective sales strategies and cross-functional collaboration. Proficient in utilizing CRM tools and enterprise AI solutions to enhance client engagement and improve service delivery.

Highest-signal resume keywords

Sales ExperienceAccount ManagementSaaS Industry KnowledgeClient Relationship DevelopmentRevenue Growth Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account PlanningCross-SellingUpsellingQuota-Carrying SalesClient Engagement

Soft Skills

Problem-SolvingCollaborationOrganizational SkillsFlexibilityGrowth Mindset

Tools & Technologies

CRM ToolsReporting ToolsEnterprise AI Tools

Industry Keywords

Insurance IndustryPayments IndustryCustomer-Facing ExperienceFast-Paced Environment

About the role

Key responsibilities & impact

Own existing client relationships within ePayPolicy’s middle market customer base
Serve as the primary point of contact for clients within an assigned book of business
Represent ePayPolicy to clients and develop relationships across multiple levels of an account
Lead internal problem-solving and cross-functional collaboration
Drive adoption, retention, and growth within assigned accounts
Engage stakeholders and decision makers with product recommendations and creative solutions
Build account plans and maintain client relationships through consistent engagement
Identify and execute cross-sell and upsell opportunities
Work with internal partners to execute account-plan workstreams
Share client feedback to improve the client experience and support product development
Use CRM and reporting tools to work efficiently and track progress
Proactively leverage approved enterprise AI tools while verifying outputs and safeguarding sensitive data

Requirements

What you’ll need

Must have previous sales experience
At least two years of experience in a quota-carrying Sales or Account Management role
Consistently hitting individual/team targets and driving revenue
Experience working at a fast-paced SaaS company
Familiarity with the insurance or payments industry is a plus
Comfortable leading client discussions at various levels of an organization, including senior leadership
Ability to develop and execute account plans based on client learnings
Familiar with strategies for driving utilization on products and services to grow revenue at assigned accounts
Flexible, resourceful, and able to thrive while working autonomously
Customer-facing experience and ability to understand customer needs
Ability to work in a team environment
Ability to juggle multiple projects and use consistent organizational techniques
Growth mindset and openness to feedback
Must be authorized to work in the United States
Must be located in the Austin area or willing to relocate to Austin within 2–4 weeks

Benefits

Comp & perks

Competitive salary
Comprehensive benefits package with employer-paid basic life and disability premiums
401K
Flexible Paid Time Off Policy (FTO)
Company-sponsored quarterly “ePayItForward” initiatives
Supportive and inclusive company culture with a focus on work/life balance
Fully-stocked kitchen
Lunch stipend when working onsite
Huge opportunity for growth
Accommodation support during the application or recruiting process
Hybrid work schedule with three days per week in the office