Assistant Customer Solutions Center Manager

Ephrata National Bank

. Collaborate, coach, and manage the customer solutions center team to execute sales and customer experience strategy .

Posted 10/23/2026full-timeEphrata • Pennsylvania • United StatesJuniorMid-Level💰 $54,167 - $78,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer solutions, leading teams, and executing sales strategies within the retail banking sector. Proficient in compliance, risk management, and fostering community relationships to enhance customer experience.

Highest-signal resume keywords

Retail Banking ExperiencePeople Leadership ExperienceNMLS RegistrationSales Pipeline ManagementCustomer Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Consumer LendingAccount OpeningReport AnalysisSales Process ManagementRisk Management

Soft Skills

Excellent Communication SkillsDetail OrientedOrganizational SkillsSelf-Motivated Team PlayerProblem Resolution

Certifications & Qualifications

NMLS RegistrationAccount Opening Training CertificateConsumer Lending Training CertificateIRA Training Certificate

Industry Keywords

Customer Experience StrategySales TargetsEmployee Life Cycle ProcessCommunity RelationshipsVirtual Branch Operations

About the role

Key responsibilities & impact

Collaborate, coach, and manage the customer solutions center team to execute sales and customer experience strategy
Perform and manage Consumer Lending and Account Opening functions
Manage the sales pipeline and business results through formalized management routines
Inspect, support, and coach the branded sales process to achieve sales targets
Promote high-quality sales production and customer service
Exercise judgment and decision-making to serve customers and protect the bank from loss
Identify and coach opportunities and make referrals to other bank areas
Develop community relationships through social and bank-sponsored activities
Oversee virtual branch operations and audit processes to minimize risk and maintain compliance
Lead problem resolution and act as an escalation point for the branch team
Drive employee experience through recruiting, training, coaching, and performance management
Support continued professional development of the branch team
Create and analyze reports
Provide phone support and handle complex customer needs
Complete other duties assigned by management

Requirements

What you’ll need

High school degree or GED required
2–4 years of progressive retail banking experience
1–2 years of people leadership experience
NMLS registration required, or must be obtained within 6 months of role acceptance
Demonstrated ability to effectively lead the employee life cycle process
High level of integrity
Excellent listening, verbal, and written communication skills
Detail oriented, well organized, and proficient in multitasking
Excellent relationship building skills
Self-motivated team player
Successful completion of required Account Opening, Consumer Lending, IRA training and completion certificates
Successful completion of additional educational classes required by the job function
Professional appearance and demeanor
Flexibility of schedule to meet business needs
Supervisory responsibilities

Benefits

Comp & perks

Medical plans with prescription drug coverage
Health savings account and/or flexible spending account
Dependent care flexible spending account
Dental and vision insurance
Life insurance
401(k) program with employer match
Employee Stock Purchase Plan
Paid time off programs including holiday pay, jury duty, and bereavement
Disability insurance coverage
Maternity and parental leave
Educational assistance
Robust wellness program with financial incentives
Incentive-eligible compensation based on company, business, and/or individual performance
Some travel may be required