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Technical Consultant – ServiceNow, App Engine
EPI-USE Brasil. Work on digital transformation projects .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in implementing and supporting ServiceNow ITSM processes, with a strong ability to translate business requirements into technical solutions. Proficient in agile methodologies and experienced in working within multidisciplinary teams on large-scale digital transformation projects.
Highest-signal resume keywords
ServiceNow ITSM ImplementationCIS Certification in ITSMIntegrations and Flow DesignerIncident, Problem, Change, Request, CMDB, Service Catalog, SLA ModulesExperience in Enterprise Projects or Consulting
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
ServiceNow ITSMIntegrationsFlow DesignerScript IncludesBusiness RulesIncident ManagementProblem ManagementChange ManagementRequest ManagementCMDB
Soft Skills
Strong Communication SkillsAbility to Work in Multidisciplinary Teams
Tools & Technologies
ServiceNow CSMServiceNow HRSDServiceNow FSM
Certifications & Qualifications
CIS Certification in ITSM
Industry Keywords
Digital TransformationITSM ProcessesAgile MethodologiesSolution Design
Tech Stack
Tools & technologiesITSMServiceNow
About the role
Key responsibilities & impact- Work on digital transformation projects
- Implement and enhance ITSM processes in large-scale corporate environments
- Implement, configure, and provide ongoing support for ServiceNow ITSM
- Work with the Incident, Problem, Change, Request, CMDB, Service Catalog, and SLA modules
- Translate business requirements into technical solutions on the platform
- Participate in agile ceremonies, client workshops, and solution design
Requirements
What you’ll need- CIS certification in ITSM
- Strong communication skills and the ability to work in multidisciplinary teams
- Experience with integrations, Flow Designer, Script Includes, and Business Rules
- Experience working on enterprise projects or in consulting
- Knowledge of other ServiceNow suites, including CSM, HRSD, and FSM
- Hands-on experience implementing, configuring, and supporting ServiceNow ITSM
- Experience with the Incident, Problem, Change, Request, CMDB, Service Catalog, and SLA modules
- Ability to translate business requirements into technical solutions on the platform
Benefits
Comp & perks- Opportunity to participate in projects for major clients with significant market impact
- An award-winning team recognized for excellence in SAP HXM solutions
- Cutting-edge technologies, including SAP S/4HANA, ERP, SAP BTP, SuccessFactors, WorkForce, ServiceNow, and more
- Recognition as a Great Place to Work and for delivery excellence
- Collaborative culture focused on innovation and professional development
- Commitment to diversity and encouragement of applications from people of all backgrounds, gender identities, races, cultures, beliefs, religions, sexual orientations, and people with disabilities