Data Operations Specialist

EPIC iO Technologies

. Provide dedicated support, implementation, and backup capacity for the Platform Architect on the WirelessWindow initiative .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data quality monitoring, SQL query development, and low-code/no-code automation to support Smart Workflow initiatives. Proficient in collaborating with cross-functional teams and utilizing AI tools for workflow optimization and debugging.

Highest-signal resume keywords

SQL Query SkillsPower BI UpdatesLow-Code/No-Code AutomationExperience with Rev.io, Salesforce, Sage, Cradlepoint, or PeplinkExperience Supporting Telecom, IoT, or Connectivity Operations Data

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL Query SkillsPower BI UpdatesLow-Code/No-Code AutomationData Quality MonitoringAnomaly InvestigationAuditsReconciliation

Soft Skills

Collaborative WorkProblem Solving

Tools & Technologies

Atlassian JiraRev.ioSalesforceSageCradlepointPeplinkCopilotMakePower Automate

Industry Keywords

TelecomIoTConnectivity Operations

Tech Stack

Tools & technologies

IoTSQL

About the role

Key responsibilities & impact

Provide dedicated support, implementation, and backup capacity for the Platform Architect on the WirelessWindow initiative
Contribute to architecture build-out, ongoing support changes, and validation/testing
Build, maintain, and optimize Smart Workflow initiatives including SIM inventory reconciliation, router audits, order processing, and plan upgrades
Fulfill recurring and ad-hoc reporting requests for Sales, Marketing, Operations, and occasionally customers
Document and scale reporting workflows for consistency and accuracy
Monitor data quality and investigate anomalies across Rev.io, Salesforce, Sage, Cradlepoint, Peplink, Starlink, and Cortex applications
Support audits and reconciliation efforts
Act as first responder for data-related tickets in Atlassian Jira, resolving or escalating Smart Workflow exceptions
Support light development including SQL queries, Power BI updates, and low-code/no-code automation
Use LLMs and AI agents such as Copilot for prompting, debugging, and automation
Partner with Sales, Marketing, Operations, and Billing to align Smart Workflows with business needs

Requirements

What you’ll need

Experience partnering with a data or platform architect on system builds
Familiarity with Rev.io, Salesforce, Sage, Cradlepoint, or Peplink
Experience using AI/LLM tools (e.g., Copilot) for workflow development or debugging
Experience supporting telecom, IoT, or connectivity operations data
Ability to sit or stand and use a computer for extended periods
Ability to work collaboratively in a remote environment using collaboration, development, and project-management tools
Experience with Make, Power Automate, and Copilot
SQL query skills
Power BI update skills
Low-code/no-code automation experience
Experience with Atlassian Jira
Experience with data quality monitoring, anomaly investigation, audits, and reconciliation

Benefits

Comp & perks

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role
Remote work environment
Opportunity to work with AI, intelligent video, edge technology, and enterprise-grade wireless connectivity
Collaboration with cross-functional teams
Equal opportunity employment