Data Operations Specialist

EPIC iO Technologies

. Provide dedicated support, implementation, and backup capacity for the Platform Architect on the WirelessWindow initiative .

Posted 9/17/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in supporting architecture build-out and optimizing Smart Workflow initiatives, with a strong focus on data quality and reporting accuracy. Proficient in using AI tools for workflow development and debugging within telecom and IoT operations.

Highest-signal resume keywords

Data Quality MonitoringSQL Query DevelopmentAI/LLM Tool UtilizationSmart Workflow OptimizationCollaboration in Remote Environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQL QueriesData AnalysisWorkflow AutomationReporting ConsistencyData Reconciliation

Soft Skills

Collaborative Problem SolvingEffective Communication

Tools & Technologies

Rev.ioSalesforceSageCradlepointPeplinkPower BIAtlassian JiraAI AgentsCopilot

Industry Keywords

TelecomIoTConnectivity OperationsSmart WorkflowData Architecture

Tech Stack

Tools & technologies

IoTSQL

About the role

Key responsibilities & impact

Provide dedicated support, implementation, and backup capacity for the Platform Architect on the WirelessWindow initiative
Support architecture build-out, ongoing support changes, and validation/testing
Build, maintain, and optimize Smart Workflow initiatives for SIM inventory reconciliation, router audits, order processing, and plan upgrades
Fulfill recurring and ad-hoc reporting requests for Sales, Marketing, Operations, and occasionally customers
Document and scale reporting workflows for consistency and accuracy
Monitor data quality and investigate anomalies across Rev.io, Salesforce, Sage, Cradlepoint, Peplink, Starlink, and Cortex applications
Support audits and reconciliation efforts foundational to Smart Workflow reliability
Act as first responder for data-related tickets in Atlassian Jira, triaging and resolving or escalating Smart Workflow exceptions
Support light development, including SQL queries, Power BI updates, and low-code/no-code automation
Use LLMs and AI agents such as Copilot for prompting, debugging, and automation
Partner with Sales, Marketing, Operations, and Billing to align Smart Workflows with business needs

Requirements

What you’ll need

Experience partnering with a data or platform architect on system builds
Familiarity with Rev.io, Salesforce, Sage, Cradlepoint, or Peplink
Experience using AI/LLM tools such as Copilot for workflow development or debugging
Experience supporting telecom, IoT, or connectivity operations data
Ability to sit or stand and use a computer for extended periods
Ability to work collaboratively in a remote environment using collaboration, development, and project-management tools
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role

Benefits

Comp & perks

Remote work environment
Reasonable accommodations for individuals with disabilities