Customer Success Manager

Epidemic Sound

. Nurture and grow Epidemic Sound’s existing B2B business in the Nordics region .

Posted 10/9/2026full-timeStockholm • SwedenMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B Sales and Customer Success, focusing on account retention, product adoption, and client relationship management within the technology and media sectors. Proven ability to leverage customer data and collaborate across teams to drive measurable outcomes and mitigate churn risk.

Highest-signal resume keywords

B2B Sales ExperienceCustomer Success ManagementAccount Retention StrategiesSalesforce ProficiencySaaS Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementProduct AdoptionChurn MitigationClient Relationship BuildingData Analysis

Soft Skills

Relationship BuildingNavigating AmbiguityCollaboration

Tools & Technologies

SalesforcePlanhatTotangoGainsightAI Tools

Industry Keywords

B2BSaaSMediaCustomer LifecycleRevenue Growth

About the role

Key responsibilities & impact

Nurture and grow Epidemic Sound’s existing B2B business in the Nordics region
Retain and scale current client contracts
Drive product adoption and engagement across platforms, brands, and global enterprises
Build trusted client partnerships and execute measurable success plans
Secure organizational revenue and expand Epidemic Sound’s global footprint
Act as a trusted advisor throughout the customer lifecycle
Define mutual success plans and expand product adoption across the assigned portfolio
Identify upsell and expansion opportunities and collaborate with the Growth Manager to scale accounts
Manage customer renewals and maximize contract retention
Develop turnaround strategies for accounts at risk of churn
Collaborate with sales, product, music, and marketing teams
Channel customer feedback and maximize use of the Epidemic Sound ecosystem
Use AI tools such as Claude to automate workflows and improve account management efficiency
Report to the regional Head of Customer Success

Requirements

What you’ll need

4+ years of relevant Sales or Customer Success experience
Experience preferably within the technology, SaaS, or media industries
Proven track record in B2B enterprise roles developing, retaining, and growing existing accounts
Experience leading multi-team rollouts and turning around stalled product adoption
Ability to build relationships quickly, navigate ambiguity, and use customer usage data to mitigate churn risk
Experience with Salesforce or Customer Success platforms such as Planhat, Totango, or Gainsight would be advantageous
Ability to apply in English
Ability to work from the office at least three days a week (application question)

Benefits

Comp & perks

Equal opportunity employer
Opportunity to work with a global team of 400+ innovators
Collaboration with teams across Stockholm, London, New York, Los Angeles, Berlin, Paris, Oslo, and Seoul
AI-forward work environment using tools like Claude
Consent option for consideration for future job opportunities for 2 years