Digital Customer Success Manager

Epidemic Sound

. Drive high-volume customer adoption and retention through automated, digital-led engagement strategies and one-to-many programs .

Posted 10/9/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $88,500 - $112,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving customer adoption and retention through digital engagement strategies, leveraging data analysis to inform actionable retention tactics. Proficient in managing high-volume portfolios within a SaaS or media environment, with a strong focus on collaboration and communication.

Highest-signal resume keywords

Customer Success ManagementData AnalysisDigital Engagement StrategiesRetention StrategiesSaaS Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalysisRetention StrategiesPortfolio ManagementCustomer EngagementChurn Risk Identification

Soft Skills

Exceptional CommunicationProactive MindsetSelf-Starter AttitudeInnovative Thinking

Tools & Technologies

PlanhatSalesforceCustomer Success Platforms

Industry Keywords

Customer SuccessAccount ManagementDigital AdoptionMedia EnvironmentHigh-Volume Portfolio

About the role

Key responsibilities & impact

Drive high-volume customer adoption and retention through automated, digital-led engagement strategies and one-to-many programs
Act as a digital advisor for a diverse portfolio, helping creators from brands to digital publishers maximize the value of music and sound effects
Represent Epidemic Sound to the customer cohort as required while guiding customers through digital-first adoption, retention, and development journeys
Analyze usage data and engagement metrics to identify churn risks and implement scalable mitigation tactics
Partner with Growth Managers to identify expansion opportunities and impact revenue growth
Collaborate with CRM, Finance, and Legal teams to ensure seamless and efficient service delivery
Support hundreds of production companies, broadcasters, and brands across the Americas in adopting Epidemic Sound’s library of 55,000+ tracks

Requirements

What you’ll need

4+ years of experience in Customer Success, Account Management, or commercial roles within a SaaS or Media environment
Proven track record of managing a high-volume portfolio using a digital-first or "one-to-many" support model
Advanced proficiency in data analysis and ability to turn metrics into actionable retention strategies
Track record of consistently meeting or exceeding retention and expansion targets
Exceptional communication skills in English
Proactive, self-starter mindset with ability to innovate and automate repeatable tasks
Experience with Planhat, Salesforce, or other Customer Success Platforms is a plus
Ability to work from the office at least three days a week

Benefits

Comp & perks

Commission offered
Opportunity to work with a global team
Future job opportunity consideration with consent for two years