Senior Customer Success Manager

Epidemic Sound

. Nurture and grow Epidemic Sound’s existing B2B business in North America .

Posted 10/9/2026full-timeNew York City • New York • United StatesSenior💰 $114,500 - $149,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B Sales and Customer Success, focusing on account retention, growth strategies, and product adoption within technology or media sectors. Proven ability to build relationships, manage customer feedback, and utilize data to mitigate churn risk.

Highest-signal resume keywords

B2B Sales ExperienceCustomer Success ManagementAccount Retention StrategiesSalesforce ProficiencyProduct Adoption Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementChurn Risk MitigationUpselling StrategiesData AnalysisMulti-Brand Rollouts

Soft Skills

Relationship BuildingNavigating AmbiguityCollaboration

Tools & Technologies

SalesforcePlanhatTotangoGainsightAI Tools

Industry Keywords

B2BSaaSMediaCustomer FeedbackEnterprise Accounts

About the role

Key responsibilities & impact

Nurture and grow Epidemic Sound’s existing B2B business in North America
Retain and scale current client contracts
Drive product adoption and engagement across platforms, brands, and global enterprises
Build trusted client partnerships and execute measurable success plans
Identify upsell and expansion opportunities
Collaborate with the Growth Manager to scale accounts
Manage customer renewals and maximize contract retention
Develop turnaround strategies for accounts at churn risk
Collaborate with sales, product, music, and marketing teams
Channel customer feedback and represent strategic B2B customers internally
Use AI tools such as Claude to automate workflows and improve account-management efficiency

Requirements

What you’ll need

6+ years of relevant Sales or Customer Success experience
Experience preferably within technology, SaaS, or media industries
Proven track record in B2B enterprise roles developing, retaining, and growing existing accounts
Experience leading multi-brand rollouts across large enterprise customers
Experience turning around stalled product adoption
Ability to build relationships quickly and navigate ambiguity
Ability to use customer usage data to mitigate churn risk
Experience with Salesforce or Planhat, Totango, or Gainsight is a plus
Ability to apply in English
Ability to work from the office at least three days a week is asked in the application form

Benefits

Comp & perks

Commission offered
Collaborative global workplace
Opportunity to work with the latest technology and AI tools
Diversity-focused workplace
Future job opportunity consent option for up to 2 years