Senior Customer Success Manager

Epidemic Sound

. Nurture and grow Epidemic Sound’s existing B2B business in the DACH region .

Posted 10/12/2026full-timeBerlin • GermanySeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B account management, focusing on client retention, growth strategies, and product adoption within the technology and SaaS sectors. Proficient in leveraging customer data and feedback to enhance client relationships and mitigate churn risk.

Highest-signal resume keywords

B2B Account ManagementCustomer Success ExperienceSalesforce ProficiencyClient Relationship BuildingChurn Risk Mitigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account RetentionContract ManagementUpselling StrategiesData AnalysisMulti-Brand Rollouts

Soft Skills

Relationship BuildingNavigating AmbiguityCollaboration

Tools & Technologies

SalesforcePlanhatTotangoGainsightAI Tools

Industry Keywords

B2B BusinessDACH RegionSaaSMedia IndustryCustomer Feedback

About the role

Key responsibilities & impact

Nurture and grow Epidemic Sound’s existing B2B business in the DACH region
Retain and scale current client contracts
Drive product adoption and engagement across platforms, brands, and global enterprises
Build trusted client partnerships and execute measurable, tailored success plans
Identify upsell and expansion opportunities with the Growth Manager
Manage renewals, maximize contract retention, and develop turnaround strategies for churn-risk accounts
Collaborate with sales, product and technology, music, and marketing teams
Channel customer feedback and represent strategic B2B customers internally
Use AI tools such as Claude to automate workflows and improve account-management efficiency
Report directly to the regional Head of Customer Success

Requirements

What you’ll need

6+ years of relevant Sales or Customer Success experience
Experience preferably within the technology, SaaS, or media industries
Proven track record in B2B enterprise roles focused on developing, retaining, and growing existing accounts
Experience leading multi-brand rollouts across large enterprise customers and turning around stalled adoption
Ability to build relationships quickly, navigate ambiguity, and use customer usage data to mitigate churn risk
Experience with Salesforce or Customer Success platforms such as Planhat, Totango, or Gainsight is advantageous
Ability to apply in English

Benefits

Comp & perks

Hybrid work arrangement
Opportunity to work with a global team across Stockholm, London, New York, Los Angeles, Berlin, Paris, Oslo, and Seoul
Equal opportunity workplace committed to diversity and inclusion