Senior Customer Success Manager

Epidemic Sound

. Nurture and grow Epidemic Sound’s existing B2B business in the UK market .

Posted 10/12/2026full-timeLondon • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B Sales and Customer Success, focusing on account retention, growth strategies, and client relationship management. Proficient in leveraging data and AI tools to enhance customer engagement and mitigate churn risk.

Highest-signal resume keywords

B2B Sales ExperienceCustomer Success ManagementAccount Retention StrategiesSalesforce ProficiencySaaS Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementClient Relationship BuildingChurn Risk MitigationData AnalysisContract Negotiation

Soft Skills

Relationship BuildingCollaborationAdaptabilityStrategic Thinking

Tools & Technologies

SalesforcePlanhatTotangoGainsightAI Tools

Industry Keywords

B2B BusinessEnterprise AccountsRevenue GrowthCustomer LifecycleTechnology Industry

About the role

Key responsibilities & impact

Nurture and grow Epidemic Sound’s existing B2B business in the UK market
Retain and scale current client contracts
Drive product adoption and engagement across platforms, brands, and global enterprises
Build trusted client partnerships and execute measurable success plans
Secure organizational revenue and expand Epidemic Sound’s global footprint
Act as a trusted advisor throughout the customer lifecycle
Identify upsell and expansion opportunities and collaborate with the Growth Manager to scale accounts
Manage renewals, maximize contract retention, and develop turnaround strategies for churn-risk accounts
Collaborate with sales, product, music, and marketing teams
Use AI tools such as Claude to automate workflows and improve account-management efficiency
Serve as the internal voice of strategic B2B customers

Requirements

What you’ll need

6+ years of relevant Sales or Customer Success experience
Preferably experience within the technology, SaaS, or media industries
Proven track record in B2B enterprise roles focused on developing, retaining, and growing existing accounts
Experience leading multi-team rollouts and turning around adoption when it stalls
Ability to build relationships quickly, navigate ambiguity, and use customer usage data to mitigate churn risk
Experience with Salesforce or Customer Success platforms such as Planhat, Totango, or Gainsight would be advantageous
Application must be submitted in English

Benefits

Comp & perks

Hybrid work arrangement
Opportunity to work with a global team across offices in Stockholm, London, New York, Los Angeles, Berlin, Paris, Oslo, and Seoul
Diverse and inclusive workplace
Future job opportunity contact consent for up to 2 years