Service Writer

Epika Fleet Services

. Deliver friendly, professional service to customers in person, by phone, and by email .

Posted 10/14/2026full-timeMiami • Florida • United StatesJuniorMid-Level💰 $20 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to communicate effectively in both English and Spanish. Proficient in managing repair orders, coordinating services, and maintaining accurate records while ensuring a high level of organization and attention to detail.

Highest-signal resume keywords

Customer Service ExperienceBilingual in English and SpanishRepair Order ManagementDetail OrientedCashiering Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Repair Order ManagementCashieringVehicle Check-InEstimate CreationInvoice ProcessingDiagnostic UpdatesPreventive Maintenance InspectionsMetrics Board MaintenanceTow Truck CoordinationFollow-Up Sales Scheduling

Soft Skills

Communication SkillsOrganizational SkillsDependabilityFlexibilityPunctuality

Tools & Technologies

R.O. Writer

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Customer Needs IdentificationRepair RecommendationsService CoordinationRetail ExperiencePayment Processing

About the role

Key responsibilities & impact

Deliver friendly, professional service to customers in person, by phone, and by email
Identify customer needs and recommend appropriate products, repairs, and services
Check in vehicles and customers, capture repair details, and communicate updates between customers, technicians, and managers
Create and maintain accurate repair orders, check-in worksheets, vehicle files, estimates, work orders, and invoices
Update R.O. Writer promptly with technician diagnostics, preventive maintenance inspections, recommendations, and approvals
Contact customers with repair recommendations, obtain approvals, and schedule follow-up sales calls as needed
Coordinate tow truck services, receive payments, and process distributor invoices and statements
Maintain the daily Metrics Board accurately and on time
Participate in meetings and support additional duties as assigned

Requirements

What you’ll need

High School Diploma or equivalent required; some college preferred
Minimum 2 years’ customer service and/or retail experience, including cashiering
Ability to communicate and work well with others
Ability to stay organized and detail oriented
Adaptive learner, flexible, dependable, and punctual
Must maintain and adhere to a consistent work schedule
Must be at least 21 yrs. of age
Bilingual in English and Spanish required

Benefits

Comp & perks

Competitive pay based on experience
Paid time off
Paid sick time
Paid holidays
Medical insurance
Dental insurance
Vision insurance