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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client onboarding and project delivery management, with a strong focus on process improvement, stakeholder communication, and performance monitoring. Proven ability to lead cross-functional teams and manage competing priorities in a dynamic environment.
Highest-signal resume keywords
Project ManagementClient OnboardingProcess ImprovementStakeholder CommunicationPerformance Monitoring
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project PlanningDelivery PlanningKPI MonitoringData AnalysisProcess Development
Soft Skills
Organisational SkillsAttention to DetailInitiativeClear CommunicationCollaborative Approach
Tools & Technologies
Presentation ToolsDocumentation Tools
Industry Keywords
Management ConsultingClient ServicesPharmaceutical IndustryAccount Management
About the role
Key responsibilities & impact- Own the planning and execution of client onboarding and delivery projects
- Translate client commitments into delivery plans with milestones, responsibilities, dependencies and success measures
- Coordinate onboarding and ongoing client projects across Operations, IT/Engineering, HR, Business Development and other relevant teams
- Drive progress, manage dependencies and hold teams accountable for actions and timelines
- Anticipate bottlenecks, resolve delivery issues and escalate to the VP of Customer Success when needed
- Maintain visibility of project status, risks and outstanding decisions, keeping stakeholders and clients informed
- Develop and improve processes for onboarding, account management, reporting, client reviews and issue resolution
- Create reusable tools, templates and documentation for consistent client portfolio management
- Establish clear handovers and accountable ownership across teams
- Identify recurring delivery challenges and apply lessons learned to improve processes
- Prepare client presentations and review materials covering progress, performance and recommended next steps
- Lead client project updates and workstream discussions, ensuring agreed follow-through
- Monitor performance against KPIs, interpret results and recommend actions to improve delivery and client value
- Develop understanding of Epikast’s services and clients’ objectives
- Contribute to internal presentations and leadership updates on client progress and delivery
Requirements
What you’ll need- At least 5 years of experience in management consulting, client services, or a commercial role within the pharmaceutical industry
- A track record of managing projects involving multiple teams, competing priorities and external stakeholders
- Strong organisational skills, attention to detail and the ability to translate broad objectives into practical plans
- Initiative and ownership, with sound judgment on when to seek guidance or escalate
- Experience creating or improving processes, with a practical approach suited to a growing business
- Clear, confident communication and the ability to lead project discussions, manage delivery expectations and handle challenges professionally
- Confidence working with performance data and translating findings into clear recommendations, reports and presentations
- A collaborative approach and comfort with ambiguity, changing priorities and taking on a varied role in a growing team