IT Support Specialist, 1st-Level Support, Telematics, Healthcare

Epikur Software GmbH & Co. KG

. Receive, categorize, and resolve technical issues via phone, email, and remote support .

Posted 10/30/2026full-timeBerlin • GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in resolving technical issues through effective remote support, ensuring minimal disruption to medical practices. Proficient in documenting troubleshooting steps and maintaining an up-to-date knowledge base to facilitate independent problem resolution.

Highest-signal resume keywords

IT TrainingBasic Networking KnowledgeWindows ProficiencyGerman Language Proficiency (C1)Remote Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Issue ResolutionTroubleshootingTicket DocumentationLAN KnowledgeWLAN KnowledgeIP AddressingRoutingLinux ProficiencyMacOS ProficiencyWindows Proficiency

Soft Skills

Problem-SolvingCommunicationCustomer Service OrientationAdaptabilityTeam Collaboration

Tools & Technologies

Ticketing SystemRemote Support Tools

Industry Keywords

Telematics InfrastructureHealthcare ITPractice IT

Tech Stack

Tools & technologies

LinuxMacOS

About the role

Key responsibilities & impact

Receive, categorize, and resolve technical issues via phone, email, and remote support
Quickly determine whether an issue is caused by user error or a technical fault
Resolve straightforward issues via remote support so medical practices can resume operations quickly
Escalate complex cases to 2nd-level support in a structured manner
Accurately document tickets and troubleshooting steps in the ticketing system
Keep the knowledge base up to date so frequently asked questions can be answered independently

Requirements

What you’ll need

IT training, such as vocational training as an IT Specialist for Systems Integration, or equivalent hands-on experience
Career changers with a genuine affinity for IT infrastructure are also welcome
Basic networking knowledge: LAN and WLAN, IP addressing, and routing
Confident using Windows, macOS, or Linux
German at C1 level or higher
Willingness and ability to work regularly from the office in Berlin-Charlottenburg; relocation is also welcome
Helpful but not required: initial exposure to the telematics infrastructure (connector, ePA, KIM, gematik), experience in healthcare or practice IT, or experience with remote support tools

Benefits

Comp & perks

30 days of annual leave for your rest and recovery
40-hour workweek with digital time tracking
Hybrid working: after approximately three months of onboarding, work from the Berlin-Charlottenburg office Tuesday through Thursday and remotely on Mondays and Fridays
Company Day once a week, including a team lunch
Deutschlandticket public transport pass (ticket arrangements negotiable)
Company pension plan
Corporate Benefits: discounts at numerous brands
Career development path: after 12 to 18 months, the opportunity to move into 2nd-level support or application consulting