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AI Solutions Engineer, Technology Workplace Services
EQ Bank | Equitable Bank. Identify, design, build, govern, and improve AI-enabled and automated solutions for Technology Workplace Services .
Tech Stack
Tools & technologiesAzureServiceNow
About the role
Key responsibilities & impact- Identify, design, build, govern, and improve AI-enabled and automated solutions for Technology Workplace Services
- Partner with stakeholders to identify and prioritize AI, automation, and process-improvement opportunities
- Analyze workflows, pain points, controls, dependencies, data requirements, and improvement objectives
- Translate business requirements into process designs, solution requirements, acceptance criteria, test scenarios, implementation plans, support models, and success criteria
- Design, configure, develop, test, deploy, maintain, and support AI-powered copilots, agents, automations, scripts, analytics, and low-code solutions
- Build proofs of concept, prototypes, and production-ready solutions using approved enterprise platforms
- Develop enterprise search, retrieval, grounding, orchestration, agent, and workflow solutions
- Integrate AI capabilities with Microsoft 365, ServiceNow, HR, collaboration, endpoint, asset, identity, reporting, knowledge, and operational workflow systems
- Apply engineering practices for configuration, source control, testing, release, monitoring, logging, troubleshooting, recovery, rollback, and retirement
- Complete functional, security, privacy, accessibility, regression, and user acceptance testing
- Create and maintain technical runbooks and support documentation
- Collaborate with Architecture, Security, Privacy, Risk, Service Management, Data, platform teams, and vendors
- Ensure compliance with architecture, security, privacy, data governance, records-management, accessibility, audit, and regulatory requirements
- Implement responsible AI controls, including access management, data protection, auditability, validation, exception handling, escalation, rollback, and human oversight
- Develop knowledge articles, SOPs, troubleshooting guides, prompt guidance, playbooks, standards, and job aids
- Build AI literacy and adoption through demonstrations, workshops, training, coaching, and knowledge sharing
- Monitor solution accuracy, reliability, security, privacy, cost efficiency, adoption, user satisfaction, and business outcomes
- Develop dashboards, metrics, and reporting for adoption, quality, productivity gains, automation savings, service improvements, risk reduction, and operational impact
- Provide targeted support for endpoints, collaboration tools, audio/visual equipment, enterprise applications, and workplace technology services
- Manage assigned incidents, requests, problems, and changes in accordance with ITIL practices
- Assist with onboarding, offboarding, device deployment, software rollout, inventory, and other Technology Workplace Services activities
- Monitor and respond to production issues affecting AI-enabled workflows, automations, or related workplace services
Requirements
What you’ll need- College diploma or university degree in Information Technology, Computer Science, Business Technology, Data and Analytics, or a related discipline, or equivalent experience
- 5 or more years of experience in IT service delivery, workplace technology, AI enablement, process improvement, automation, business analysis, or a related technical role
- Practical experience analyzing requirements and designing, documenting, testing, deploying, monitoring, and supporting AI, automation, scripting, analytics, or low-code solutions
- Working knowledge of generative AI, prompt design and orchestration, retrieval-augmented generation, enterprise search, grounding, structured output, tool or function calling, evaluation, and human-in-the-loop controls
- Familiarity with Microsoft 365 and enterprise AI and automation platforms, including Microsoft Copilot, Copilot Studio, Power Automate, Power Apps, Power BI, Microsoft Fabric, Azure AI, PowerShell, APIs, and related tools
- Knowledge of API integration, authentication and authorization, managed identities or service accounts, secrets management, data transformation, secure connector design, source control, solution packaging, environment configuration, release management, monitoring, logging, and technical runbooks
- Understanding of ITIL practices, including Incident, Request, Problem, Change, Knowledge, Asset, and Service Level Management
- Strong knowledge of security, privacy, data lifecycle, governance, classification, minimization, access, retention, lineage, appropriate use, and AI evaluation principles
- Strong analytical, troubleshooting, documentation, communication, collaboration, prioritization, and change-adoption skills
- Commitment to continuous learning as AI technologies, engineering practices, security expectations, and regulatory requirements evolve
- All candidates considered for hire must successfully complete a criminal background check and credit check
Benefits
Comp & perks- Competitive discretionary bonus
- Market leading RRSP match program
- Medical, dental, vision, life, and disability benefits
- Employee Share Purchase Plan
- Maternity/Parental top-up while you care for your little one
- Generous vacation policy and personal days
- Virtual events to connect with your fellow colleagues
- Professional development and comprehensive Career Development program
- Hybrid work arrangement
- Inclusive, accessible work environment
- Barrier-free recruitment process and workplace accommodations
- AI-screening outputs reviewed and validated by the talent team