Bilingual Fraud Analyst – Cards

EQ Bank | Equitable Bank

. Conduct investigative analysis to identify, assess, decide on, and report activity indicating exposure to financial crimes .

Posted 11/4/2026full-timeToronto • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Fraud and Risk Management within the financial industry, utilizing strong analytical skills to investigate and mitigate financial crimes. Proficient in managing client interactions and documenting investigative findings while adhering to standard operating procedures.

Highest-signal resume keywords

Fraud Monitoring ToolsRisk ManagementCustomer Service ExperienceAdvanced Microsoft Office SkillsAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Investigative AnalysisData AnalysisFraud Incident ReportingThreat EvaluationEvidence CollectionDocumentation ManagementTransaction MonitoringFraud Trend IdentificationService Level Agreement ComplianceProcess Improvement

Soft Skills

Excellent Communication SkillsInterpersonal SkillsTime ManagementMultitaskingRelationship Building

Tools & Technologies

Fraud Detection SystemsMicrosoft Office SuiteData Analytics Solutions

Industry Keywords

Financial CrimesFraud InvestigationCustomer TransactionsOnline Payment MethodsPrivacy Laws

About the role

Key responsibilities & impact

Conduct investigative analysis to identify, assess, decide on, and report activity indicating exposure to financial crimes
Manage inbound calls and assist clients during investigations
Evaluate, document, manage, and escalate potential threats and investigations according to standard operating procedures
Monitor inbound fraud queues and service clients
Monitor and analyze information from detection systems, tools, reports, or manual sources to evaluate risks, investigate, and determine required actions
Collect and safeguard evidence and information for incident reports, loss prevention, litigation, criminal prosecution, management information, statistics, and process improvements
Document investigative actions and findings; maintain account, case, database, and investigation log files
Analyze data and information to provide insights and recommendations
Execute routine service requests, transactions, and queries within service level agreements
Notify and provide information or instructions to internal and external stakeholders regarding incidents
Handle complex tasks and escalations from other employees
Investigate fraudulent activity involving customer transactions
Analyze fraud alerts and high-risk account behavior or transactions and determine legitimacy
Prepare fraud incident reports and identify types and linkages
Identify fraud trends and support data analytics solutions to mitigate newly identified risks
Remain current on industry trends, education, products, privacy laws, and related developments
Receive direction from the Senior Manager, Financial Crime Management, and other senior leadership as appropriate

Requirements

What you’ll need

Post-secondary education
2+ years’ experience in Fraud and/or Risk Management in the financial industry
2+ years’ customer service experience within the financial industry
Advanced Microsoft Office (Word, Excel, etc.) skills
Knowledge of fraud monitoring tools and techniques
Knowledge of the internet, emerging online payment methods, and related vulnerabilities
Process- and detail-oriented
Excellent time management skills
Excellent communication and interpersonal skills
Flexibility to work varying business hours and days
Ability to work independently with minimal supervision and perform under pressure within tight time constraints
Strong analytical skills with attention to detail
Ability to effectively manage assigned inquiries and communications with business units
Ability to conduct difficult conversations with customers
Exceptional multitasking skills with the ability to prioritize
Proven ability to build customer loyalty through active listening, relationship building, and professionalism
Must successfully pass a criminal background check and credit check to qualify for employment

Benefits

Comp & perks

Competitive discretionary bonus
Market-leading RRSP matching program
Medical, dental, vision, life, and disability benefits
Employee Share Purchase Plan
Maternity/parental top-up while you care for your little one
Generous vacation policy and personal days
Virtual events to connect with fellow colleagues
Professional development and comprehensive Career Development program
A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience