Fraud Officer, 6 Months Contract

EQ Bank | Equitable Bank

. Conduct investigations to identify, assess, decision and report on activity indicating exposure to financial crimes .

Posted 10/5/2026contractToronto • CanadaJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Fraud and Risk Management within the Financial Industry, utilizing strong analytical skills and advanced Microsoft Office proficiency to assess and report on financial crime activities. Capable of managing investigations, communicating effectively with stakeholders, and maintaining compliance with regulatory standards.

Highest-signal resume keywords

Fraud Monitoring ToolsSQL KnowledgeData AnalysisCustomer Service ExperienceFinancial Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud InvestigationRisk AssessmentData AnalysisIncident ReportingEvidence CollectionDocumentation ManagementProcess ImprovementTransaction AnalysisReport GenerationFraud Trend Identification

Soft Skills

Excellent CommunicationInterpersonal SkillsTime ManagementMultitaskingRelationship Building

Tools & Technologies

Microsoft OfficeFraud Detection SystemsReporting DashboardsData Analytics Solutions

Industry Keywords

Financial CrimesFraud ProgramRegulatory ComplianceCustomer LoyaltyOnline Payment Vulnerabilities

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Conduct investigations to identify, assess, decision and report on activity indicating exposure to financial crimes
Evaluate, document, manage and escalate potential threats and investigations according to standard operating procedures
Provide subject matter expertise and oversight of criminal risk in alignment with EQ Bank’s fraud program and standards
Monitor and analyze information from detection systems, tools, reports, or manual sources
Collect evidence for incident reports, loss prevention, litigation, criminal prosecution, management information and process improvements
Document investigation actions and findings and maintain account/case files
Gather and format data into regular and ad-hoc reports and dashboards
Analyze data and information to provide insights and recommendations
Execute routine service requests, transactions and queries within service level agreements
Notify and provide information and instructions to internal and external stakeholders regarding incidents
Handle complex tasks and escalations
Investigate fraudulent customer transactions and analyze alerts from fraud incidents or other sources
Make decisions based on completed analysis
Manage inbound and outbound calls
Analyze high-risk account behavior and transactions to determine legitimacy and identify potential fraud
Prepare fraud incident reports and maintain investigation databases and logs
Identify fraud trends and support data analytics solutions to mitigate newly identified risks
Communicate daily with bank management and staff, and external contacts as required
Receive direction from the Senior Manager, Financial Crime Management, and senior leadership on significant regulatory, reputational risk and policy matters

Requirements

What you’ll need

Post secondary education
2+ years’ experience in Fraud and/or Risk Management in the Financial Industry
2+ years’ customer service experience within the Financial Industry
Advanced Microsoft Office (Word, Excel, etc.) skills
Knowledge of fraud monitoring tools and techniques
Knowledge of internet, emerging online payment methods and vulnerabilities
Working SQL knowledge
Process and detail oriented
Excellent time management skills
Excellent communication and interpersonal skills
Flexibility required with business hours/days
Ability to work independently, with minimum supervision and perform under pressure and within tight time constraints
Strong analytical skills with attention to detail
Ability to have difficult conversations with customers
Exceptional multitasking skills with the ability to prioritize
Proven ability to build customer loyalty through active listening, relationship building and professionalism
Must successfully complete a criminal background check and credit check

Benefits

Comp & perks

Competitive discretionary bonus
Market leading RRSP match program
Medical, dental, vision, life, and disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up while you care for your little one
Generous vacation policy and personal days
Virtual events to connect with your fellow colleagues
Professional development and comprehensive Career Development program
Hybrid work arrangement
Potential extra hours for urgent demands and emergencies