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Payouts Administrator
EQ Bank | Equitable Bank. Prepare payout statements accurately within the specified turnaround timeframe .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in mortgage processing, including accurate payout statement preparation and prepayment charge calculations. Strong analytical and organizational skills are essential for managing multiple priorities and ensuring compliance with policies and guidelines.
Highest-signal resume keywords
Mortgage KnowledgeStrong Math SkillsAttention To DetailCustomer Service SkillsIntermediate Excel Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Payout Statement PreparationPrepayment Charge CalculationCollection ActivityMortgage ReactivationAnalytical Skills
Soft Skills
Strong Organization SkillsSuperior Interpersonal SkillsEffective Communication SkillsTeam OrientedAbility To Meet Deadlines
Tools & Technologies
MS Office SuiteExcelOutlookWord
Industry Keywords
Payout RequestsFinancial InstitutionsSolicitorsNotariesPolicies And Guidelines
About the role
Key responsibilities & impact- Prepare payout statements accurately within the specified turnaround timeframe
- Update prepayment charge reference rates into applicable platforms as required
- Handle inbound phone calls and emails from solicitors, notaries, and financial institutions regarding payout and discharge/assignment inquiries
- Conduct timely follow-up to obtain all past due payout funds
- Reactivate mortgages and initiate collection for outstanding balances when necessary
- Complete collection activity to obtain payout shortfalls
- Work with Renewals and Internal Refinance teams to retain mortgages
- Understand and follow policies, guidelines, and procedures
- Facilitate payout requests, including accurate calculation of prepayment charges, preparation of payout statements, and follow-up to obtain full and/or shortfall payout funds
Requirements
What you’ll need- Complete a diploma program in a related discipline or minimum of 2 years in a related field
- Knowledge of mortgages
- Strong math and analytical skills
- Strong attention to detail
- Ability to meet tight deadlines
- Ability to balance multiple high-risk priorities simultaneously
- Strong organization skills
- Superior interpersonal and communication skills – written and oral
- Excellent customer service skills
- Team oriented
- Intermediate Excel skills
- Experience with MS Office Suite (Outlook, Word, Excel)
- All candidates considered for hire must successfully complete a criminal background check and credit check
Benefits
Comp & perks- Competitive discretionary bonus
- Market leading RRSP match program
- Medical, dental, vision, life, and disability benefits
- Employee Share Purchase Plan
- Maternity/Parental top-up while you care for your little one
- Generous vacation policy and personal days
- Virtual events to connect with your fellow colleagues
- Professional development and comprehensive Career Development program
- Fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience