Product Manager, Digital Banking – 18 Month Contract

EQ Bank | Equitable Bank

. Devise strategies and lead projects to optimize customer service via Equitable Bank’s online and mobile banking channels.

Posted 11/3/2026contractToronto • CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading digital banking projects and optimizing customer service through online and mobile channels, with a strong focus on user experience and compliance. Proven ability to manage vendor relationships and deliver customer-facing service enhancements effectively.

Highest-signal resume keywords

Digital Banking Project ManagementCustomer Experience OptimizationUser Experience & Design PrinciplesVendor Relationship ManagementRegulatory Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementDigital Channel StrategyBacklog ManagementService Functionality DevelopmentFinancial Institution Experience

Soft Skills

Attention to DetailVerbal CommunicationWritten CommunicationInitiativeExecution

Tools & Technologies

Online Banking PlatformsMobile Banking ApplicationsScrum MethodologyMobile Payment TechnologiesBrowser Support Tools

Certifications & Qualifications

Post-Secondary DegreeMBA or Graduate Degree (Preferred)

Industry Keywords

Canadian Financial InstitutionCustomer Service EnhancementsDigital InteractionsCompetitive AwarenessConsumer Technology

About the role

Key responsibilities & impact

Devise strategies and lead projects to optimize customer service via Equitable Bank’s online and mobile banking channels.
Assist in developing strategy and roadmaps for service functionality across channels, including financial/experience justification, overall design, and customer experience.
Assist in delivering new products and features in digital channels.
Assist in running digital channels day-to-day, ensuring availability to customers.
Maintain industry and competitive awareness.
Support delivery of a leading customer experience in digital channels.
Drive Digital Banking projects with internal groups and vendors.
Work with marketing and sales on delivering leads and offers through digital service channels.
Work with the call center to ensure smooth operations and low deflected call volume.
Manage vendor relationships.
Work with legal, compliance, fraud, and other functions to protect Equitable Bank and its customers.
Provide day-to-day support for online and mobile channels, including monitoring uptime and performance.
Drive and manage projects end to end.
Assist with browser and mobile device/OS support decisions.
Ensure compliance with regulatory and legal requirements.
Lead the Scrum team to ensure capabilities are in scope, on time, and high quality.
Translate directives and customer needs into backlog items and define customer value and functional/non-functional requirements.
Develop product roadmaps and author, refine, and approve backlog items with acceptance criteria.
Manage and prioritize backlog contents, ensuring groomed items are ready for development.

Requirements

What you’ll need

Post-Secondary Degree in Commerce, Management, Economics, Finance, Engineering, Computer Science, etc. MBA or other graduate degree a plus.
5+ years of Canadian Financial Institution experience leading online and/or mobile banking channels.
Familiarity and expertise with consumer technology, both common and leading.
Proven track record of delivering customer-facing service enhancements on a large scale.
Familiarity with user experience & design principles, specifically for digital interactions.
Strong attention to detail.
Proven ability to initiate and execute projects.
Good verbal and written communication skills.
Project management experience.
Familiarity with the mobile ecosystem (app stores, mobile payment technologies, etc.) is ideal.