Senior Manager, Special Accounts Management Unit Operations

EQ Bank | Equitable Bank

. Design and continuously refine SAMU operational workflows, controls, and reporting frameworks .

Posted 9/29/2026full-timeToronto • CanadaSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in commercial mortgage lending, credit risk assessment, and operational workflow design, with a strong focus on compliance and regulatory standards. Proven ability to lead cross-functional teams and provide strategic insights to senior management.

Highest-signal resume keywords

Commercial Mortgage Lending ExperienceCredit Risk AssessmentFinancial ModelingOperational Workflow DesignRegulatory Compliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Credit AnalysisFinancial ModelingMortgage Enforcement RemediesForeclosure ProcessesSecured LendingCommercial Real Estate MarketsEnd-to-End Credit ProcessesData AnalysisReporting FrameworksRisk Assessment

Soft Skills

Organizational SkillsTime ManagementProblem-Solving SkillsPresentation SkillsProfessional Communication

Tools & Technologies

MS Office

Industry Keywords

IFRS 9Governance RoutinesStakeholder AlignmentAudit ReadinessOperational RisksControl RisksCapital ImpactsRemedial PoliciesRestructuring PoliciesCross-Functional Collaboration

About the role

Key responsibilities & impact

Design and continuously refine SAMU operational workflows, controls, and reporting frameworks
Provide senior operational oversight across defaulted and higher-risk commercial lending portfolios
Establish governance routines for escalation, decision-making, and stakeholder alignment
Oversee complex legal action and enforcement files, coordinating with external counsel and internal partners
Ensure accurate credit classification, impairment recognition, and default reporting under IFRS 9 and applicable regulatory guidance
Identify operational, regulatory, and control risks and assess impacts to capital, financial reporting, and compliance
Partner with Risk, Finance, and Compliance to strengthen controls, documentation, and audit readiness
Implement SAMU-related credit, remedial, and restructuring policies
Lead sustainable solutions for systemic gaps, inefficiencies, and control weaknesses
Use data, trend analysis, and portfolio insights to recommend process, governance, and reporting enhancements
Advise senior leadership and serve as an escalation point for SAMU operations
Lead cross-functional collaboration with Relationship Management, Credit Risk, Legal, Finance, and Operations
Translate complex operational and risk considerations into actionable insights for senior stakeholders

Requirements

What you’ll need

Minimum of 5–7 years of commercial mortgage lending, credit risk, or restructuring experience
Business degree or related discipline, similar professional designation, or equivalent work experience
Strong working knowledge of mortgage enforcement remedies and foreclosure processes across Canada
Proficient credit analysis, financial modeling, and problem-solving skills
Technical understanding of secured lending, commercial real estate markets, and end-to-end credit processes
Developed organizational and time-management skills; ability to manage competing priorities under tight timelines
Ability to operate effectively in a fast-paced, high-intensity, and evolving environment
Ability to work independently with sound judgment and accountability
Excellent presentation and professional communication skills with Senior Management and other stakeholders
Proficient in MS Office
Successful completion of a criminal background check and credit check

Benefits

Comp & perks

Competitive discretionary bonus
Market leading RRSP match program
Medical, dental, vision, life, and disability benefits
Employee Share Purchase Plan
Maternity/Parental top-up
Generous vacation policy and personal days
Virtual events to connect with colleagues
Professional development and comprehensive Career Development program
Hybrid work arrangement
Fulfilling opportunity to join a top FinTech and help create a new banking experience