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Tour Coordinator – Travel Industry
Equity-the school travel people. Progress the organisation of school, college, and club trips .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service and organizational skills while managing bookings and ensuring a positive experience for clients. Proficient in communication and relationship-building with teachers, group leaders, and external partners.
Highest-signal resume keywords
Customer Service ExperienceStrong Organisation SkillsExcellent Communication SkillsMS Office ProficiencyFluency in a European Language
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Attention to DetailRelationship BuildingProblem SolvingAdaptability
Industry Keywords
Travel KnowledgeBooking ManagementCustomer ExperienceGroup Travel Coordination
About the role
Key responsibilities & impact- Progress the organisation of school, college, and club trips
- Ensure customers receive a great experience through seamless communication
- Act as the main point of contact for teachers and group leaders
- Handle customer queries and build lasting relationships
- Build relationships with external partners
- Make reservations and secure a good customer experience with suppliers
- Manage bookings accurately and help ensure each trip is profitable
Requirements
What you’ll need- Customer service experience
- Strong organisation and administrative skills
- Excellent communication skills
- Good command of all MS Office applications
- Interest in travel and knowledge of some destinations
- Fluency in a European language (French, Italian, Spanish, or German) would be an advantage
- Ability to build relationships with Party Leaders and students
- Ability to handle a large volume of bookings accurately and with attention to detail
- Keen to learn about products and destinations
- Genuine interest in travel
Benefits
Comp & perks- Permanent employment
- 20 days annual leave, increasing with each year of service up to 25 days
- Extra day off for your birthday
- Learning and development days
- Hybrid working
- Informal, warm and empathetic culture
- Disability Confident employer